Client Delivery Partner
Jan 2014 - Present
Client Delivery Partner Client: CareFirst, Baltimore, Maryland Successfully led Enterprise IT transformation initiative to transition 100+ employees to strategic initiatives. Achieved the growth of portfolio size from$ $6 Million to$ $30 Million per annum managing 350+ consultants across different geographies Enabled organization change to transition enterprise to managed services/capacity framework Enabled Innovation and continuous improvement strategies resulting in cost saving of 3 Million USD Go-to-market and sales efforts include interacting and presenting to the highest level of the client organization to demonstrate expertise and value proposition Building, and delivering innovative next generation solutions leveraging robotics to create new opportunities of efficiencies, productivities and increase bottom-line revenue streams Enabled operational efficiency by improving the project margin from 18% to 37% Under my leadership, delivered 40 projects, including large initiatives for patient centered medical home(PCMH), Document automation, IT Service management(ITSM)
Senior Principal - Management Consulting
May 1998 - Present
Infosys Consulting, Inc.
My Role is to provide unique solutions to address complex business challenges and create value through sustainable innovation. As pragmatic management consultant with an eye on execution, we help you design and achieve market-leading performance roadmaps by combining creative thinking, technology expertise, and global reach.
Jun 2011 - Dec 2013
Program Director Client:, Dublin, Ohio Led a $40 Million Digital Transformation program for Medical enabling Digital B2B e-Commerce, Search engine optimization, Omni-Channel Integration, Web analytics, Mobility and Supplier integration Owned the Business case and measured the benefits through improvement in profitability by 5 percent points achieved through boosting of cardinal branded product line Delivered Digital strategy and roadmap coordinating with client executives, architecture teams and product vendors Partnered with client vice-president in Infosys Analyst meet to showcase the engagement Demonstrated B2C capabilities in enterprise innovation event Enabled support organization for large e-Commerce platform with high availability architecture for 99. 995% availability to end users Other Engagements Enhanced customer experience through a Self-Service solution co-creation for a large water utility in United Kingdom. Reduced cost of service by 340%. Created Eco-system of Alliance partners for enabling end to end coverage for a GIS implementation for a large utility in California. Led the Sales team with alliance partners to successfully convert large pursuit. Created High Risk delivery management response team and successfully mitigated 14 projects. Led Business transformation program leveraging Enterprise ERP Solution(SAP) for a utility in California Created strategy and blue print for merger and acquisition for a gas utility in Australia. Led the team of solution architects to review the systems across companies and provide the business continuity plan Led the Joint product development initiative with Gas authority of India limited for retail gas solution. Created Go to market strategy for this initiative sponsored by Infosys CEO. Organized Large Scale Event motivating 10, 000 team members to contribute to knowledge assets Core team member of Transceed Program management framework, enabling over 120 large programs across Infosys with Program management methodologies.