Somer White

Somer White

Work History

Work History
Sep 2012 - May 2012

Legal Secretary Intern

Scott Radman & Associates

• Constructed a variety of reports and legal documents for which knowledge of legal terminology, civil procedures and discovery was required.  Received and transcribed legal dictation.

•Provided case management assistance and tracking of litigation.

•Compiled data from various sources for incorporation into special and periodic reports.

•Screened and responded to inquiries from the general public and City personnel.

Jul 2010 - Jan 2012

Marketing Executive

Hollywood Casino at Charles Town Races and Slots

  • Gathered extensive competitive data, audited competitors’ positioning, conducted client interviews, clearly and concisely identified target market.
  • Exceeded plans for growth, achieving revenue of $2 million within 1 year while maintaining high profitability levels.
  • Advised management regarding accounting processes, findings, and client financial status on accounts $1 million and above.
  • Reinforced target market implementation, focusing on territory management, account management, target account selling, and development of client cultivation.
  • Emphasized excellent customer service internally and externally; created new ways of communicating with customers that helped increase revenue by 75 % over the past year. 
Aug 2008 - Jul 2010

Customer Service Representative

Hollywood Casino at Charles Town Races and Slots
  • Monitored and collected financial transactions of $50,000.00 or more daily.
  • Achieved profitability in highly competitive industry and significant growth of services against direct competitors.
  • Honored with company special recognition award for outstanding performance.
  • Maintained a 99% customer retention rate as a result of customer needs, assessments and quality of service provided.
  • Interfaced with claims, fraud investigation and special requests department to ensure proper, timely and accurate communication.
  • Evaluated processes and implemented changes improving production and effectiveness as well as fiscal accounting procedures.
  • Strengthened business-unit relationships and ensured timely delivery of quality service.
  • Complied with company policies, all state and federal regulations, and internal controls as it related to my position

Summary

Over six years’ experience in business service industry, each experience increasing in level of responsibility. Highly competitive, passionate, and persuasive; able to achieve results others believed to be impossible. Trained and experienced in marketing research and public speaking, as well as financial and business management.

Skills

Skills

Software Application

Expense Reduction

Budgeting/Forecasting

Competitive Strategic Planning

Prospecting/Client Cultivation

Education

Education
Dec 2012 - Present

Regents Bachelor of Arts

West Virginia University

-Academic Research Project-

Conducted a case study on whether to adopt either a franchising or syndication model of ownership for a slow-growing, privately held enterprise with limited capital with a focus on:

Economics ● demographic infrastructure ● consumer population ● communication ● product mix ● target market and penetration ● brand awareness ● location analysis ● cultural influences ● advertising strategies

Cover Letter/Resume

Portfolio