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Summary

I have been a Voice & Accent trainer with predominant skills in Behavioral or Soft Skills Training and Voice Modulation/Accent Neutralization training. I have excellent interpersonal and communication skills, along with activity-based training and her extensive experience in Customer Service, Soft/Behavioral Skills, Voice Modulation and Accent-Neutralization Trainings render me an extremely dynamic trainer, I have trained with various prestigious clients (Call/Contact Centers, Corporate houses, IT & non-IT firms)

Work experience

Jan 2016Jan 2017

T&D Employee Relations Manager

AAGNA GLOBAL SOLUTIONS, CHENNAI
  • Provided coaching to executives and line managers across the region on issues of employee relations, compensation, benefits, wage and hour, training, staffing, workforce planning/job re-leveling, performance management and skill assessment. Partnered with and helped them to determine and execute organizational objectives and strategies that supported the culture, company direction and business needs of their organizations, as well as across functions.
  • Conducted thorough, confidential investigations of complex employee issues. Recommended course of action with effective resolutions that applied knowledge and understanding of HR guidelines and employment laws. Consistently met metric of <30 days to complete investigation and close case.
  • Partnered with Benefits to streamline and consolidate the leave of absence policies for paid and unpaid leaves.
  • Supported managers with Reduction in Force actions including guidance with developing and writing business cases and supporting documentation, and conducting notification meetings.
  • Prepared a wellness activities proposal for the local site, and facilitated Lunch and Learn sessions, drop-in counseling appointments and activities in partnership with Benefits, the EAP and outside vendors.
  • Conduct On-boarding for new hires/transfers across the region.
  • Designed metrics to more closely link performance to rewards.
  • Performed exit interviews designed to highlight best practices and areas of improvement of management.
  • Provided performance management training to managers.
  • Managed the payroll function and processed timesheets, payroll, and tax liens for the site.
  • Streamlined grievance process for multiple call centers resulting in a decrease in 40% of formal grievances filed.
  • Reduced organization's annualized absences by 18% year over year as a result of providing monthly reports for VP review.
  • Provided current and prospective employees with information about policies, job duties, working conditions, wages and employee benefits.
  • Performed conflict resolution and team building exercises to ensure company moral remained high.
  • Designed and implemented various employee incentive and reward programs for increased productivity.
  • Designed and delivered new employee culture training initiative for 600 employees that successful integrated the company's vision and mission to instill a creative and dynamic culture.
  • Facilitated training initiatives for executives, managers, and employees in quality service, coaching, and performance management which resulted in an increase in monthly sales goals.
  • Established recognition programs for individual and team improvements that supported company mission.
Apr 2014Jan 2016

Lead Voice and Accent Trainer

EVOLV NIIT, CHENNAI  (Client iOPEX Technologies)

I have vast experience and knowledge in Soft Skills & Sales Training.Conducted Motivational & Behavioural Training at various levels.I have also designed, developed and delivered high end workshops on Personal competence, Self awareness: SWOT analysis & Building positive Attitude, self confidence & self esteem, Self Regulation: Time management , stress management, Anger management, guilt management, managing fear and managing uncertainty.

Social competence
Empathetical Communication 
Communication- verbal communication-non verbal, Communication- listening, 
Communication-barriers, 
Communication intent, style & ego 
Cross cultural communication.
Leadership
Visionary leadership, Situational Leadership Strategic Leadership etc.

Training for me is "It Is By Teaching That We Teach Ourselves, By Relating That We Observe, By Affirming That We Examine, By Showing That We Look, By Writing That We Think, By Pumping That We Draw Water Into The Well." Henri-Frederic Swiss Philosopher

Areas of Expertise:

  • Outbound Training
  • Personality development
  • Spoken English
  • Telephone Etiquette
  • Email Etiquette
  • Motivating Workshop for Freshers
  • Interpersonal Skills
  • Communication skills
  • Speaking skills
  • Conflict management
  • Customer Service
  • Time management
  • Public speaking skills
  • Creative problem solving
  • Resume making
  • Etiquettes & grooming
  • Interview skills
  • Self awareness
  • SWOT analysis
  • Building positive Attitude, self confidence & self esteem
  • Recruitment & Staffing
  • Goal Setting
  • Training Methodology
  • Sales Training
Feb 2010Apr 2014

Corporate Trainer

DATA TELES IS (P) LTD, CHENNAI 
  • Language & Accent Training, Business Email Training, American and British Culture, Telephone Etiquette Training
  • Hiring for International & IT domain
  • Identify Process gaps and collaborate with the Clients to formulate solutions
  • Delivery of Training to IT Executives on Campus to Corporate Trainings, such as business etiquette, business writing skills, Personal grooming etc.
  • Ongoing project for Learning & Development, such as Accent neutralization, cross cultural sensitization, Accent & Dialects of US & UK
Dec 2007Dec 2009

Call Coach/Accent Trainer 

SIXTH SENSE, CHENNAI 
  • To identify key training needs of new hires
  • To train candidates on US culture and neutral accent.
  • Motivate trainees to achieve optimal productivity.
  • To complete daily tracking including end of day course evaluations and trainee assessments and thereby generating quality reports
  • Capturing and analyzing feedback
  • Conducted Customer Service and Soft skills training to the new hires
Feb 2006Nov 2007

Voice & Accent Trainer

LYCATEL B.S.O.P 
  • Reduce New Hire Trainee ramp-up time with each batch trained
  • To identify key training needs of new hires
  • To train candidates on US culture and neutral accent.
  • Have the ability to monitor and coach the trainees for improvement
    Constantly update training modules
  • Proactively suggest ways of improving communication and customer service skills
    Smooth Transition and Ramp-up of the New Hire Trainee to operations
  • To maintain records for training conducted (coaching observations, feedback forms)
  • Prepare and maintain daily performance reports for the trainees
  • Conducted and Design refresher/retraining modules
  • Conducted trainings for middle and the top management team.
  • Created a tool 'Training Feedback form' with the help of which any feedback given can be recorded and the progress can reviewed
  • To monitor calls and provide feedback to the existing agents in order to improve the communication skill
  • Created a Grammar Document for the internal use of the employees and for training purposes
  • Conducted Customer Service and Soft skills training to the new hires and existing employees
  • Conducted Team building training with the middle and top level management.
Feb 2002Dec 2005

Voice & Accent Trainer

QUADRANT DATA SOLUTIONS
  • Reduce New Hire Trainee ramp-up time with each batch trained
  • To identify key training needs of new hires
  • To train candidates on US culture and neutral accent.
  • Have the ability to monitor and coach the trainees for improvement
  • Constantly update training modules
  • Proactively suggest ways of improving communication and customer service skills
  • Smooth Transition and Ramp-up of the New Hire Trainee to operations
  • To maintain records for training conducted (coaching observations, feedback forms)
  • Prepare and maintain daily performance reports for the trainees
  • Conducted and Design refresher/retraining modules
  • Conducted trainings for middle and the top management team.
  • Created a tool 'Training Feedback form' with the help of which any feedback given can be recorded and the progress can reviewed
  • To monitor calls and provide feedback to the existing agents in order to improve the communication skill
  • Created a Grammar Document for the internal use of the employees and for training purposes
  • Conducted Customer Service and Soft skills training to the new hires and existing employees
  • Conducted Team building training with the middle and top level management.

Worked as a freelancer Voice and Accent Trainer for:

FREELANCE CAREER PATH 
  • Empee Institute for Hotel Management, Guindy 
  • The Professionals, Chrompet 
  • Athiya Training Consultancy PVT LTD, Adambakkam 
  • Ripples Learning Services, Bangalore 
  • English Center, Bangalore 

Responsibilities:

  • To identify key training needs of new hires
  • To train candidates on UK and neutral Accent and various dimensions of communication skills, voice dynamics, customer care, soft skills and call handling skills and cultural insights (UK). 
  • Trained on Business Writing Skills for Web processes.
  • To deliver training using various training techniques & aids in order to reduce regional touches. Neutralize accents to sound globally acceptable & comprehensible.Content development to enable skill enhancement of trainees in various areas of communication expertise
  • To complete daily tracking including end of day course evaluations and trainee assessments and thereby generating quality reports.
  • To drive continuous improvement in process.
  • Identify areas of improvement for enhancement and cross training needs. 
  • Preparing and maintaining training records/database.
  • Motivate trainees to achieve optimal productivity.
  • Capturing and analyzing feedback

Education

May 1997Jun 1999

Bachelor of Arts

University Of Madras

English Language

Certifications

Feb 2016Feb 2016

IELTS TTT

British Council

Certified Trainer for IELT

Sep 2015Sep 2015

TTT & NLP Practitioner

AAOT&D, IIPE

Train The Trainer

Mar 2015Mar 2015

Green Belt in Six Sigma 

IACT

PERSONAL INFORMATION 

Nationality  : Indian 

Date of Birth : 7 January 1980 

Sex  : Female 

Marital Status : Married

Languages Known: English, Hindi, Kannada, Telugu, Tamil

Passport & Visa Details

Passport No  : H2710800

Expiry Date  : 16/02/2019

Visa : Resident Permit (Niger Wife)