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Sri Ratna

Customer Service Representative

Work experience

20062008

Sales Advisor

PT. Home Cientro
  • Sales
  • Maintaining product stock
  • Daily and Monthly stock reports
  • 3 months on job training as Leader for 6 sales person
20082010

Customer Service

Mall of Indonesia PT. Agung Sedayu Group
  • Directing Customer at the mall
  • Handling Complains
  • Call Center / hot line
  • Administration staff for 1 year
  • Daily and Monthly reports
20102013

Customer Service

Mall Grand Indonesia PT. Djarum
  • Directing Customer at the mall
  • Handling Complains
  • Call Center / hot line
  • Handling Member card/customer loyal
  • Daily customer service reports
2013Present

Customer Service Representative

Daily and Monthly reports
  • Handling incoming calls
  • Handling incoming documents
  • Arranging sending document(local/overseas)
  • Handling incoming guests
  • Handling paperworks and Secretarial Service
  • Monthly Reports Office Inventories, Internet Usages
  • Email Correspondence
  • Handling Complaint
  • Handling and arranging Meeting Room/Conference room booking

Education

Vocational Secondary School

Major in Secretary

Skills

Microsoft Office
Fluent English
Secretarial Service

Text Section

Text Section