Manager, Applications - Operations & Production Support
- Program owner for multiple ERP Operations (SAP, PeopleSoft, HR, Quality & Failure Analysis, IP Law/Legal, Real Estate Site Operations). Responsible for operations, administration, personnel oversight; strategic application support, service design, delivery, and quality assurance; annual budget control and resource management
- Oversee the operational planning, establishment, execution and evaluation of the IT projects. Coach/mentor global teams responsible for operations of major ERP systems.
- Serve as principal focal point of representation and liaison with the customer community.Well versed in Six Sigma methodology – Project Champion & Lean Practitioner and also provide guidance to a Green belt and Lean Master
·Direct management of a staff of 35.Provide operational direction to 80+ contractors providing both on-shore and off-shore support
·Managing an annual program IT maintenance budget of $4M. Identified and currently championing 2 IT projects involving Lean methodologies resulting in savings of $250K for 2007
·Managed the in-sourcing of critical support services resulting in savings of 500K annually. Led the refresh of the SAP infrastructure with zero disruption to the business.
·Architected the in-sourcing of Lotus Notes applications maintenance and development by creating the Lotus Notes COE (Center of Excellence) bringing in at least $400K savings per year.
·Principal owner & driver for the Global IT Change Management process and launched an action plan to fulfill audit requirements as part of regular operations. Created metrics (KPIs) to analyze the performance of vendors and operations and take corrective action
Advisory Program Test Manager, Supply Chain Management, 2004 – 2005
·Managed the creation of comprehensive test plans, scripts, test data sets, metrics and report; co-ordinating with Operations, Program Management and Development teams.
·Drove requirements, design and code reviews and walkthroughs and identified impacts on testing and architecture.
·Ensured senior leadership engagement and support by providing timely progress status via status reports and weekly meetings.
·Responsible for development, support and maintenance of documentation strategies.
·Established a common test strategy framework for complete supply chain solution implementation.Reduced testing time by 50% and decreased time involved to execute cut-over activities leading to go-live by as much as a week.
Global Customer Care & IT Project Manager, 2003 – 2004
·Responsible for operations and optimal configuration and high availability of complex integrated processes within the enterprise.Worked closely with the Development team to manage changes across the SAP environments using change management systems.
·Managed design and development of program for patch management leading to savings of $250k per year.
·Restructured the logistics around Executive desk side support and streamlined the Help desk operations managed by an outside vendor.Achieved a 80% problem resolution rate and strict adherence to contractual obligations
·Designed and established the Corporate internal Help portal providing a one-stop shop for all internal IT help
·Mentored junior project managers in project lifecycle management
·Created and managed the SAP infrastructure split strategy during the merger.Led a team of 30 to achieve system cut-over in the new landscape in less than 60 hours.Resulted in zero (0) severity 1 calls in 2 weeks
·Managed a mainframe outsourcing project resulting in savings of $1.8M per year.Managed all aspects of the outsourced migration from creating RFPs, vendor negotiations and selection, dealing with the attorneys, Statement of work and procurement processes.
·Managed the migration of 27 mainframe resident applications to alternate platforms, leading to the sunset of 1 mainframe environment resulting in savings of $500K per year
·Consolidated SAP systems to 3 environments with fail-over and disaster recovery capabilities.Instituted procedures towards aiding IT waste elimination efforts via printer reduction, batch job run consolidation, patch application and release based change management