Srinivas Murthy

Srinivas Murthy

Operations | Reverse Logistics and Supply Chain Management

Work History

Work History
2014 - Present

Manager-Operations

Vernatech

Currently directing all aspects of operational process for Vernatech, manufactures Ultrasonicators used in Medical, Electronics, Automotive, & Optical Industries

  • Manages day to day operations which includes Repair & Production, Engineering, Quality, Logistics (Inbound & Outbound), Inventory, Support and RMA  & Vendor Management
  • Structure, optimize and document different processes and interaction between those processes.
  • Optimize different operations and allocation of resources
  • Continuous improvement in efficiency, quality and throughput in cost effective way
  • Manage, steer and coach co-workers to ensure optimization adequate and quality driven working methods
  • Monitor closely financial achievements and budget
  • Setup proper reporting and information structure for management
  • Meet or exceed group and/or individual performance goals and objectives
  • Achieve and improve quality targets
  • Implement company policies
  • Responsible for Operations related reporting
  • Strong contributor in operations excellence
  • Performed data analysis to identify cost saving opportunities. Identified the quality suppliers across the globe & Started manufacturing of Transducers and Electronic circuits in house, instead of importing that lead in cost reduction of the machine by 47%.
  •  Increased revenue and product quality by identifying new Fabricators & Vendors leading to the initiation of matching Vernatech product quality to that of German and US manufacturers while retaining product and design control. 
  • Initiated the implementation of ISO 9001 Quality management systems and ISO 13485 Medical devices Quality Management systems. Created SOP and work Instructions and provided input to Senior Management on the policies and procedures necessary to advance individual performance in alignment with business objectives of the Company. 
  • Designed Product user manuals & sales Collateral. Modernize/Upgraded the Process and infrastructure from the traditional practice and transformed the communication methods and data management with technology up gradation resulted in Transparency & Time saving.
Feb 2012 - Apr 2014

Senior Manager

eTechies.in

Joined this start-up company at the point of inception, launching its business growth and development to achieve its goal as a leading service provider in India for Laptops, Tablets and Smartphones. Managed all pre-opening activities (e.g. Site selection, vendor relations, purchasing, equipment, operations, staff recruitment, and training). Held full P&L and operating responsibility for Bangalore location with 50+ employees. Oversee and control all daily operations, Policy implementation and strategic direction. Set and administer budgets; initiate cost controls to ensure profitability. Evaluate overall & individual performance and implement proactive management training process. Establish departmental goals with management team, which are based on exceeding the expectations of customers through continuously improving services. Provide an environment of mutual trust and respect and demand the highest ethical standards from staff and management.

 

  • Leading teams and collaborating with a diverse group of managers, Technicians, Engineers with an array of skills and expertise.
  • Effectively managed SLA parameters like TAT, DOA, SCRAP, RE-RETURN, NDF, ARPU etc., with zero inventory model. Responsible for sourcing spare parts on real time basis and managed the same efficiently. Directed the repair operations and utilizing manpower at fullest by restructuring as per Load and Capacity.
  • Developed and implemented Process, SOP, Work instructions, monthly audit programs, Quality checklists, OOB audit for the smooth functioning of repair center. Provide training to Technicians and Field Engineers to handle their jobs efficiently with zero/minimal errors.
  • Evolving the regional field services team to “best in class” by implementing workforce, Performance, Knowledge tool and quality management strategies and practices. Refining the scheduling practices with a focus on planning, allocation, and utilization that has generated reduced deployment costs and decreased time on site.
  • Gained efficiency and improved margins by restructuring the field services teams to better align talent with our core service offerings and implemented 3rd party fulfilment for workload peaks. Driving down the cost of poor quality by implementing in process inspections, final quality audits, root cause analysis, reviews and continuous improvement sessions.
  • Shifting field service engineers to become “Trusted field advisers” for customers by creating a knowledge transfer process, delivering product knowledge at the point of service and tethering field employees to subject matter experts before and during field deployments.
  • Developed an effective blend of a best practice, team work based culture, combined with the execution of organizational goals strategies and measures which grew business from start-up to revenues of INR 2Million in one year for Bangalore region.
  •  Outperformed revenue plan from zero to 150% and hit profitability within 2 months, resulted in expansion of business to other regions.
  • Responsible to Setup the branch offices in Chennai, Hyderabad, Mumbai, Pune right from establishing operational infrastructure to recruiting teams.
Apr 2008 - Jan 2012

Manager

Repair & Return Technology India Pvt Ltd

R&R Technology India Pvt Ltd, Bangalore - R&R provides Reverse logistics, RMA and Technical services including repair with customized solutions to both international & domestic manufacturers.

  • Responsible for setup of clean room (class 1000 & class 10000) TFT LCD RMA repair center in India for R & R Technology (India) Pvt Ltd., budgeted at 7 crore.
  • Responsible for all aspects of operations of the clean room including Design, construction, Purchasing, Validating and administration. Reduced Clean room project cost by 30% by sourcing suppliers and vendors and purchasing items required for clean room construction.
  • Identified, Evaluated, Negotiated and finalized manufacturers across China, Japan, Taiwan, Korea & Singapore for the purchase of Capital equipment’s, Testing and measuring equipment, Tools, Instruments, Chemicals, Consumables, & cleanroom items. Ensured the purchase lead-time and delivery of capital items, tools and accessories are aligned in line with the completion of clean room construction.
  • Inspected, approved & certified newly built Capital equipment’s at the factory in Japan. Reduced project budget, by designing and manufacturing necessary equipment's locally instead of importing. Audited the designated manufacturers in India to ensure good manufacturing practices are followed and quality standards are met.
  • Designed developed and implemented RMA processes that served as foundation for LCD service center. Directed all operational and RMA support activities. Recruited, trained, and evaluated personnel.
  • Created SOP's & Work instructions and guidelines as part of start-up development. Managed a group of engineers assigned to develop and execute qualification plans for all NPI and process introduction.
  • Responsible for addressing all technical related issues and requirement. Managed Resource and activity planning, Inventory Forecasting, Work allocation, SLA parameters & quality.
Jun 1999 - Mar 2008

RMA Manager

Kobian India Pvt Ltd

Kobian India Pvt Ltd, Bangalore - Kobian headquartered in Singapore is a manufacturer of PC building blocks and lifestyle products under the brand name Mercury.

  • Started Reverse Logistics operations in India for Kobian Singapore Pte Ltd. Set-up new service centers & Branches and established operations at all major cities in India.
  • Responsible for program management activities between Factories in Taiwan, china and Singapore HO and Indian branch. One point contact for all sales and service activities for the entire supply chain network in India. Coordinated with the factory for collecting technical and engineering details of the new products and updating the same with the sales team, repair team, Vendors, Dealers and Distributors.
  • Planning & providing regular training to dealers and distributors across India as well as for internal customers. Interface with Sales and Marketing on customer issues, product explanation.
  • Responsible for product quality improvement by analyzing field failure units and providing cost effective solutions to the factory for ECN. Structure and maintain BOM and related documents for required service spares and other materials to support servicing activity. Single point contact to Customers, Vendors and Branch offices to settle all service and spare parts related issues independently
  • Manage RMA process for Kobian, including coordination between operations, support and engineering teams. Manage RMA for Sony ODD and Storage products across South Asian region in co-ordination with Sony Singapore Pte Ltd. Trained at various factories in Taiwan on RMA process setup. 
Jul 1995 - May 1999

Sr.Service Engineer

Compuage Infocom Pvt Ltd

Compuage Infocom Pvt Ltd, Bangalore - Compuage, one of India’s leading value added distributor of global IT brands having a nationwide presence

  • The job profile includes Testing and servicing of Motherboards & add-on cards.  
  • Maintaining quality and Turnaround time for the service material.
  • Responsible for training technicians and avoid costly mistake in repair and ensure quality of repair.

Education

Education
2013

Certified Logistics and Supply Chain Management professional

Vskills
1992 - 1995

Electronics & Telecommunication Engineering Diploma

NSVK SV Polytechnic