Customer Service Representative
Customer Service Representative(U. A. E) Areas Recruitment Understanding the job requirement from client in terms of qualification, technical competence, and industry exposure & salary fitment. Source right profile through a combination of search on job portals like Naukri, Monster and head hunting. Maintain database in organized manner and to interact with client and candidate through recruitment cycle. New client acquisition. Advertising-Prepare job descriptions and personnel specifications, write job advertisements and decide how and where jobs will be advertised. Sourcing profiles by visiting job portals, candidate referrals, job posting/company database & screening the CVs as well as conducting HR validation. Conducting preliminary interviewing & negotiations with candidates, identifying candidates on the basis of technical requirements, scheduling interviews & verifying candidate's credentials and expectations. Developed the service agreement with the third parties for staffing solutions and identified the new vendors. Liaised with the Finance Dept. regarding the payments of cheques for the recruitment vendors. Analyzed policies and ensured compliance to ISO guidelines. Acting as single point of contact between the head office and our branch office with reference to anything pertaining to HR activities or share any info regarding the policies. Liaise with payroll. Completing statutory requirements of employees(PF & ESI). Administration(U. A. E.) Assisting in department enquiries and acting as the first point of contact. Screening all telephone calls and taking down messages. Schedule meetings and appointments. Coordinating with HR department for Employees visa, health cards, ID cards. Coordinating with Hoteliers and Travel Agents and organizing travel plans to their expectation. Conducting a routine inventory for daily office supplies and placing orders for pantry items & handling petty cash. Coordinated with the bank for opening the salary accounts of the new joiners. Receiving and processing Invoices from different suppliers, registering and sending them for approvals. Follow-up with Finance(payables) on payment related queries from vendors.