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Work experience

Oct 20112012

Assistant Front Office Manager

MBZ City Sharjah
From Dec' 13 with Thalikkulam Beach resorts-Kerala Assistant Front office Manager Address: Flat 304, Building No 210, ME, iPhone: +9715535371610 Email: [email protected] Manage effectively all the activities of operation area and branch processes to achieve the internal and external customer satisfaction levels and trouble free office operations. Handling all day to day operation of the office to ensure sufficient coverage in all sections at all times. To implement and continue the company's policies procedures as detailed in the Front Office manual, and the standards expected are attained for all departments within the Front Office. Handling a team of more than 20 people. To ensure that this department operates efficiently and that every guest receives the welcome expected at the resort, as detailed in the Front Office manual. To be full conversant with all aspects of the maximal computer. To check monthly Attendance Records and discuss any discrepancies with the Front Office Manager. To assist the Front Office Manager, and action all reasonable requests make by the Front Office Manager. To be a deputy of the Front Office Manager in his absence, and ensure that the Front Office Department operates efficiently. Educate the customers about the benefits of a new product introduced into the market by the company. To assist the departmental trainers in their development and monitor their effectiveness in staff training. To attend meetings in absence of Front Office Manager. To chair the F. O meeting & Briefing in absence of the Front Office Manager. To carry out any reasonable duties and responsibilities as assigned to by the management. Handling of day-end operations on daily basis for tallying cash, draft & other allied products.



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