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Well Rounded

I've had the opportunity of entering into the business from the ground floor and have built my career with hands-on experience.

If you are seeking a person with extensive experience and exceptional skills then I am the right person for you.


Concord Christian Academy

Concord, NH

High school diploma

University of South FloridaTampa, FLBusiness Administration


  • Over 18 years of experience in hospitality with 5 years in a supervisory or management role.
  • Thorough understanding of front of house operations and the requirements of exceptional service.
  • Highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafes to fine dining restaurants.
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers and colleagues; talent for resolving issues prior to escalation.
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
  • Successful at multitasking while remaining professional and courteous in fast paced environment.
  • Intense focus on detail allowing me to deliver a perfect experience to the guest.

Work experience


Principal / Technician

InterSlice Solutions

  • Providing customer computer systems and networks for commercial and residential clients.
  • Troubleshooting, maintaining, customizing, upgrading and repairing all manner of computer systems.
  • Specialize in media center design and installation.
Apr 2010Oct 2010


Granite Restaurant

Served an upscale clientele in one of Concord's finest restaurants

Dec 2007Sep 2008

Restaurant Supervisor

Tampa Blue
  • Supervised dinner service for fine dining restaurant attached to the Westshore Marriott.
  • Maintained service standards among servers and bartenders through continuous coaching and training to ensure guests consistently received the finest service
  • Developed sidework and setup standards for closing staff and ensured compliance.
  • Maintained the Micros 9700 system, performing price changes and customizing screen layouts to improve ease of use and ensure fast service and consistent orders.
  • Functioned as manager on duty for the entire hotel several times a week handling all manner of guest problems and complaints
Mar 2007Jan 2008


Starbucks Coffee

Provided world class service in an extremely fast paced environment

Aug 2005Feb 2007

Manager, Personal Shopper Department

Access USA

  • Managed all aspects of merchandise purchasing for the largest exporter in the state of Florida.
  • Developed procedures to improve service and minimize errors.
Sep 2004Aug 2005

Expeditor, Food Runner & Trainer

Tommy Bahama
  • Supervised front of the line operations for this high end casual dining restaurant on Lido Key.
  • Trained and supervised food running and bus staff.
  • Assured the highest quality product was consistantly produced and delivered in a timely manner and ensured all corrections and recooks were excecuted flawlessly.
Sep 2001Sep 2004

Front of House (FOH) Manager

Figaro’s Pasta and Wine Bar
  • Managed the front of the house operations for an 80 seat casual dining restaurant.
  • Handled all manner of management tasks, including daily operations, vendor relations, staff management, customer service and guest relations.
  • Managed training program and supervised training of all new servers and FOH staff.
  • On a daily basis I served as supervisor, manager, host, and bartender.
May 2000Aug 2001

Server, Bartender, Trainer

Main Street Bistro
  • Opened this upscale restaurant on Sarasota's Operahouse block.
  • Created service standards and organized shift and sidework assignments.
  • Trained new servers and functioned as head server and midweek keyholder.
  • Tended bar for midweek shifts and special events.
Dec 1997Oct 2000

Head Server

Bob's Boathouse
  • Functioned as headserver for this high volume, laid back, casual dining and entertainment complex on Siesta Key.
  • Supervised service and the staff's completion of sidework throughout each shift.
  • Provided poolside cocktail service during the busy weekend days.


Justin Stone-Diaz

Was my direct report at Tampa Blue and director of all outlet operations including our in house Starbucks and Banquet Operations