Jason Spurlin

Well Rounded

I've had the opportunity of entering into the business from the ground floor and have built my career with hands-on experience.

If you are seeking a person with extensive experience and exceptional skills then I am the right person for you.

Educated

Concord Christian Academy

Concord, NH

High school diploma

University of South FloridaTampa, FLBusiness Administration

Skilled

  • Over 18 years of experience in hospitality with 5 years in a supervisory or management role.
  • Thorough understanding of front of house operations and the requirements of exceptional service.
  • Highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafes to fine dining restaurants.
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers and colleagues; talent for resolving issues prior to escalation.
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
  • Successful at multitasking while remaining professional and courteous in fast paced environment.
  • Intense focus on detail allowing me to deliver a perfect experience to the guest.

Work History

Work History
2008 - 2011

Principal / Technician

InterSlice Solutions

  • Providing customer computer systems and networks for commercial and residential clients.
  • Troubleshooting, maintaining, customizing, upgrading and repairing all manner of computer systems.
  • Specialize in media center design and installation.
Apr 2010 - Oct 2010

Server

Granite Restaurant

Served an upscale clientele in one of Concord's finest restaurants

Dec 2007 - Sep 2008

Restaurant Supervisor

Tampa Blue
  • Supervised dinner service for fine dining restaurant attached to the Westshore Marriott.
  • Maintained service standards among servers and bartenders through continuous coaching and training to ensure guests consistently received the finest service
  • Developed sidework and setup standards for closing staff and ensured compliance.
  • Maintained the Micros 9700 system, performing price changes and customizing screen layouts to improve ease of use and ensure fast service and consistent orders.
  • Functioned as manager on duty for the entire hotel several times a week handling all manner of guest problems and complaints
Mar 2007 - Jan 2008

Barista

Starbucks Coffee

Provided world class service in an extremely fast paced environment

Aug 2005 - Feb 2007

Manager, Personal Shopper Department

Access USA

  • Managed all aspects of merchandise purchasing for the largest exporter in the state of Florida.
  • Developed procedures to improve service and minimize errors.
Sep 2004 - Aug 2005

Expeditor, Food Runner & Trainer

Tommy Bahama
  • Supervised front of the line operations for this high end casual dining restaurant on Lido Key.
  • Trained and supervised food running and bus staff.
  • Assured the highest quality product was consistantly produced and delivered in a timely manner and ensured all corrections and recooks were excecuted flawlessly.
Sep 2001 - Sep 2004

Front of House (FOH) Manager

Figaro’s Pasta and Wine Bar
  • Managed the front of the house operations for an 80 seat casual dining restaurant.
  • Handled all manner of management tasks, including daily operations, vendor relations, staff management, customer service and guest relations.
  • Managed training program and supervised training of all new servers and FOH staff.
  • On a daily basis I served as supervisor, manager, host, and bartender.
May 2000 - Aug 2001

Server, Bartender, Trainer

Main Street Bistro
  • Opened this upscale restaurant on Sarasota's Operahouse block.
  • Created service standards and organized shift and sidework assignments.
  • Trained new servers and functioned as head server and midweek keyholder.
  • Tended bar for midweek shifts and special events.
Dec 1997 - Oct 2000

Head Server

Bob's Boathouse
  • Functioned as headserver for this high volume, laid back, casual dining and entertainment complex on Siesta Key.
  • Supervised service and the staff's completion of sidework throughout each shift.
  • Provided poolside cocktail service during the busy weekend days.

References

References

Justin Stone-Diaz

Was my direct report at Tampa Blue and director of all outlet operations including our in house Starbucks and Banquet Operations