Download PDF


To secure a full-time position where I can put my existing skills in sales, administration, and customer service skills to use with a public, private or a company.

Work experience

Jul 2009Present

Office Assistant

Peachcrest Mortgage Inc

Volunteers as an assistant to loan officer. Answer general questions for clients and explain the whole process from starting to buy a home up until purchasing a home also type up documents that maybe needed for clients or officers.  Process credit reports and appraisals for loans.  Accounts Receivable and Payable.  Support loan officers and brokers as needed and responds to incoming calls regarding loan application status. Handle bill payments and company accounts.

Aug 2007May 2009

Inbound Sales Representative


Developed and implementedcustomer-focused solutions which were centered on customer needs, this approach also helped solidify Comcast with consumers as a customer centered organization. During tenure with the company I consistently exceeded daily and monthly sales goals and objectives.  Increase cable/internet customer base in the Atlanta region by 2% over 6 months. Retain customers who threaten to leave over price. Created and closed new inbound sales opportunities from new and existing customers. Up sold and upgraded customer's products and services. Coached new service representatives to enhance their sales skills. Assisted customers regarding technical issues with their communications and entertainment products and service. Descalate calls with irate customers. 

Oct 2006Aug 2007

Account Manager

Smithstone Mortgage

Client liaison who assisted in answering questions related to general information, assisting mortgage workers and brokers with new and existing clients, and educating clients. Input information on 1003 forms for new clients. Accounts Receivable and Payable. Process and order VOM, VOE, title, credit reports and appraisals for loan. Discuss pipeline with loan officers and first point-of-contact for clients in regards to loan status. Support loan officers and brokers as needed and responds to incoming calls regarding loan application status.

Jul 2004Sep 2006

Office and Marketing Assistant

Priority One Construction

Client liaison who worked as an assistant to the marketing division supervisor.  Provide Administrative support office manager. Assist marking manager with new projects.  Operated a multi-line telephone system and served as backup site supervisor when needed and Assisted in promotions.

Dec 2004Jul 2006

Pharmaceutical Sales Intern

Medreviews LLC

Assisted salesmen with new products and setup presentations.  Managed the calendar and schedules for the VP of New Business and Medical Education Opportunities.  Provided administrative support to salesmen when meeting with doctors.  Responsible for producing all PowerPoint presentations for senior level executives.



70 WPM, 13,000-15,000 KPH 
Microsoft Office