IT Service Management Software Developer at Stefanini EMEA Deliver end-to-end automated solutions(Full Stack Development) which include technical implementation of the ServiceNow.
Obtain and analyze business requirements and develop technical/function requirements.
Providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations;
Coordination of L1, L2, L3 and Service Teams(Incident Managers, FORS, Knowledge) teams world wide to ensure that all the development is used/implemented as desired. Proposing and implementing new processes.
Provide support and technical consulting and mentoring. Assist customers with understanding ITSM, ServiceNow, and Agile approaches;