Spilseth Enterprises LLC
Founder and Managing Member.
Wholesale food and beverage distribution and administrative consulting services.
UCLA Health System
Served as a support resourcefor Super Users and other UCLA Health System users during their system-wide EPIC launch.
Created problem incident tickets and directed the issue to the appropriate application team for resolution.
H/P Technologies Inc.
Provided end-user support for EPIC application at the University of Chicago Medical Center.
Delivered EPIC classroom training to physicians, nurses and staff at Kaiser Permanente hospitals in the Southern California service area as part of the KP HealthConnect project.
Served as a Training Specialist on inpatient hospital Deployment Teams.
Performed go-live support at six medical centers after their EPIC launch.
Investigated procedures and validated application workflows.
Specialized in Inpatient Orders, ASAP and Admission Discharge and Transfer (ADT) modules.
Confirmed the funds’ futures trading activity (CBOT, NYMEX).
Reviewed and executed wire transfers to prime brokers to cover margin requirements.
Reviewed money transfers for credit default swap and interest rate swap trades.
Contact Center Trainer
Trained new hires to deliver service to large enterprise wireless accounts.
Facilitated regular training sessions to introduce new offers and products to the representatives.
Worked as part of a national team of trainers in the National Business Services division.
Helped with the training needs of three centers consisting of more than 150 representatives each.
Call center based enterprise sales support.
Assisted Account Executives by coordinating device fulfillment and account activation.
Hidden Pines Ranch
Master of International Management
University of Saint Thomas
Master of International Management, Opus College of Business
INCAE, Alajuela, Costa Rica, Spring Semester, 2004
Bachelor of Arts
Saint Olaf College
Bachelor of Arts - Physical Education, Sports Science
Two Varsity Soccer Letters, NCAA Division III