May 2007 - Present
Spilseth Enterprises LLC
- Founder and Managing Member.
- Wholesale food and beverage distribution and administrative consulting services.
Feb 2013 - Mar 2013
UCLA Health System
- Served as a support resourcefor Super Users and other UCLA Health System users during their system-wide EPIC launch.
- Created problem incident tickets and directed the issue to the appropriate application team for resolution.
May 2011 - Jun 2011
H/P Technologies Inc.
- Provided end-user support for EPIC application at the University of Chicago Medical Center.
Jan 2006 - May 2007
- Delivered EPIC classroom training to physicians, nurses and staff at Kaiser Permanente hospitals in the Southern California service area as part of the KP HealthConnect project.
- Served as a Training Specialist on inpatient hospital Deployment Teams.
- Performed go-live support at six medical centers after their EPIC launch.
- Investigated procedures and validated application workflows.
- Specialized in Inpatient Orders, ASAP and Admission Discharge and Transfer (ADT) modules.
May 2005 - Dec 2005
- Confirmed the funds’ futures trading activity (CBOT, NYMEX).
- Reviewed and executed wire transfers to prime brokers to cover margin requirements.
- Reviewed money transfers for credit default swap and interest rate swap trades.
Jun 2000 - May 2005
Contact Center Trainer
- Trained new hires to deliver service to large enterprise wireless accounts.
- Facilitated regular training sessions to introduce new offers and products to the representatives.
- Worked as part of a national team of trainers in the National Business Services division.
- Helped with the training needs of three centers consisting of more than 150 representatives each.
Apr 1999 - Jun 2000
- Call center based enterprise sales support.
- Assisted Account Executives by coordinating device fulfillment and account activation.
Jun 1994 - Aug 1997
Hidden Pines Ranch
Jan 2001 - Dec 2004
Master of International Management
University of Saint Thomas
- Master of International Management, Opus College of Business
- INCAE, Alajuela, Costa Rica, Spring Semester, 2004
Sep 1994 - May 1998
Bachelor of Arts
Saint Olaf College
- Bachelor of Arts - Physical Education, Sports Science
- Two Varsity Soccer Letters, NCAA Division III