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Summary

Spenser is passionate and driven, always trying to improving on the things he has learned over the years, and trying to learn new things every day. He currently works at Google Fiber as a Customer Service Representative. He was promoted to this position after six months as a brand ambassador, where he continues tops himself and  grow as an individual.

Work History

June 2017Present

Server/Bartender

Taco Republic

Provide fast and friendly service to guests. Have a complete understanding of menu and drinks. Provided quality drinks for guests at the bar and for the restaurant. 

October 2016June-2017

Customer Service Representative

Google Fiber

Resolves product and services issues with specific Google Fiber accounts by determining the cause and finding the best solution for the customer. Communicate between customers and other Google Fiber teams in order to effectively and efficiently complete timelines. Lead workshops for current or potential customers that reviews account basics and other Google services. 

March 2016October 2016

Brand Ambassador

Google Fiber

Provide up-to-date information to potential and current customers. Help potential customers sign up and help current customers with account issues. Provide the best customer service by accomodating the customer in any way possible.  

Jul 2015Present

Film/TV Composer

Broken Frames

Compose music for film, tv, and videos. All self compositions.

Nov 2015March 2016

Bartender

Port Fonda

Hand craft drinks from scratch for customers. Have a complete understanding of current menu and provide exceptional customer service, accommodating in any way possible.

Oct 2015Dec 2015

Apprentice

JTL Group

Learn what goes into producing, song writing, mixing, mastering, etc from different producers/engineers. Put these practices to work by working on real projects with producers. 

May 2013Nov 2015

Server/Bartender

Chili's Bar and Grill

Take care of guests by explaining new items, answering any questions they might have, and becoming personal with them so that the guest feel comfortable and at home. As well as taking their food and drink order.

When Bartending, make sure that not only the guests are taken care of, but make alcoholic beverages for the rest of the restaurant.

Feb 2012May 2013

Sandwich Maker/Delivery Driver

Jimmy John's Gourmet Sandwiches

Make the best possible sandwich and to the guests liking. 

Deliver sandwiches as quickly and safely as possible with a positive attitude. 

When not busy, slice meat, and or clean.

Oct 2011Feb 2012

Sales Associate

Forever 21

Help customers find the right clothing and explain any questions they might have.

Return mismatched clothing to its proper place.

Make sure the store is clean and organized.

Sep 2009Aug 2011

Kitchen Manager in Training

Chipotle Mexican Grill

Work any position that is required. Train employees and make sure they are preforming their job correctly. Interview possible employees. Learn how the back of the house runs, including how to put in food orders and take inventory. 

Make sure the store is clean and find new ways to improve the restaurant. 

Education

Jan 2015May 2015

Audio Engineering

Kansas City Kansas Community College

Learn how the ins and outs of audio, including signal flow, physics, wiring, ear training, mixing, mastering, live sound, acoustics, and others.

Jan 2011May 2013

Audio Engineering

Maple Woods Community College

Learn how the ins and outs of audio, including signal flow, physics, wiring, ear training, mixing, mastering, live sound, acoustics, and others.

Learn how music works, including music theory and piano.

References

Stephen Callister- Composer at Young Collective

I have known Stephen  for over 7 years and is a close friend. One of the producers I worked with at JTL. Phone:816-261-6024

Brandon Fraser- IT at Netsmart

I have known Brandon for 4 years. Worked together at Google Fiber. Email:[email protected] Phone:816-808-8299

Chris Kohlstaedt-Music Director at The Cause Church

I have known Chris for more then 6 years. He is a close friend. Email:[email protected] Phone:816-661-9062