Change Management / Process and Productivity Improvement / Team Training and Development Turnarounds / Performance Management Strategic and Tactical Planning / Customer Service Managed second largest region for Progressive Insurance (Fortune 500 company). Turned around organizations. Implemented systems which dramatically improved efficiencies and decreased overhead. Increased customer satisfaction by improving employee morale. Mentored and promoted record numbers of staff. - Increased productivity 56% and lowered operating costs over $500K in under 12 months for Progressive - Improved service quality for Progressive by decreasing annual staff turnover 17% in one year - Reduced total loss resolution from 28 to 7 days, saving Progressive $21.7M annually - Turned around branchs customer service, improving client feedback grade from failing to exceptional Key Skills: Proven success leading organizations. Motivates and inspires teams to top performance. A tactician and strategic thinker who analyzes situations rapidly. Persistent high achiever, giving 100% to every task. Reliable, responsible, very positive and upbeat. Highly articulate and professional, makes forceful and compelling presentations.