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Summary

Multimedia development, design, development of creative and versatile web applications, 3D design, video editing generic, representative of customer service, technical support ... the development of marketing products and services, graphic communication - DTP & web, interactive CD-ROM ...
Competent and qualified, with over 6 years experience in the development of telecommunications services, marketing strategic planning, IT service management, education and counseling.

Work experience

jan. 2012déc. 2013

Web & Graphic designer  and social media manager - Guinea Conakry 

MTN Guinea

Employment, banner management update, billboard, poster, flyer, Web site creation Web Areeba Guinea
,pushing marketing ad , chat , post comment… on youtube , facebook, twitter,….)

oct. 2006nov. 2006

Web designer - Guinea Conakry

Mouna Technology

Training of two months, in part fulfillment of the website of Mouna Sotelgui, Graphic design

jan. 2006août 2006

Technical and commercial assistant - Montreal Canada

Allan J Gold 

Technical and commercial assistant

sept. 2005nov. 2005

Consultant and Designer responsible networks

ADT - Montreal 

Creation of websites and networks architecture design

fév. 2005juil. 2005

Web Designer - Montreal 

Communic Design 

Making websites (flash animation and design interatif cd-rom)

jan. 2004déc. 2004

CALL CENTER REPRESENTATIVE / TECHNICAL SUPPORT NIGHT SHIFT

TELEPERFORMANCE

- Educate and treat personalized customer requests.
- Provide a quality service for customer satisfaction to loyalty.
- Enable or disable options / services for the client over the phone.
- Enter the reason for appeal in the system.
- Wherever possible, resolve customer complaints and requests
- Forward unresolved complaints and requests to the entity concerned.
- Comply with established procedures.
- Maintain various documents made available to him.
- Identify and report major changes in order to make necessary decisions
- Detecting anomalies in procedures, accountable for compliance.
- Develop and retain customers by promoting cars products on the phone, via
https://www.visualcv.com/f7pr7qtk1rm

Education

jan. 2014jan. 2014

Blackberry Training (Manager)  – London

RIM United Kingdom

Blackberry platform implementation training

mai 2013juin 2013

Training Management  - Ivory coast ( Abidjan )

Digital Afrique

Training Management Interface website

fév. 2013fév. 2013

Time management - Guinea Conakry

Alain Amghar
jan. 2013jan. 2013

Project Management - Guinea Conakry

Alain Amghar MTN GUINEA
jan. 2004nov. 2004

Diploma of Analyst Programmer - Montreal Canada

College D'informatique Marsan
déc. 2003déc. 2003

Certificate of Excellence in computer - Montreal Canada

College D'informatique Marsan

Certificate of Excellence in computer 

jan. 2003nov. 2003

Diploma of Technical Development of Website and E-commerce - Montreal Canada

College D'informatique Marsan

Diploma of Technical Development of Website and E-commerce

jan. 2001nov. 2001

Technical Diploma in Computer Multimedia - Montreal Canada 

College D'informatique Marsan

Technical Diploma in Computer Multimedia

Skills

CAPTIVATE
MICROSOFT OFFICE SUITE 2007 - 2010
MICROSOFT OFFICE SUITE 2003 
LECTORA INSPIRE
FOCUSKY AND FOCUSKY PRO
CYBERLINK POWER DIRECTOR 13
VECTOR MAGIC
SKETCHUP
KEYSHOT
SOTHINK SWF EASY
CSS + HTML 5
AUTOPLAY MEDIA SUDIO 
ARTICULATE STORYLINE 1 & 2
MySQL PHP
Cinema 4D
CrazyTalk Animator Pro
iClone 5
After Effect
QuarkXPress
DRUPAL
INDESIGN
FLASH
ILLUSTRATOR
PHOTOSHOP

INTEREST

Languages: English /French (perfectly billing )
Like reading, listening music,be creative, sports and passion for new information technologies, loves
challenges. Sky the limit.

PHONE :     +224 623 910 656          SKYPE:  guccidoura