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Sourabh Chavan

Bharti Airtel Ltd-Franchise's Retail-SME(Subject Matter Expert-Urban)

Summary

My desire is to find stable yet challenging position in a professional environment which to learn new    technologies and skills while utilizing, my previous experience to improve my current abilities

Work experience

Dec 2014Present

Subject Matter Expert-Urban ( Telemedia & DTH )

Bharti Airtel Ltd

Responsible for handling Telemedia & DTH sales from Company Retail Outlets, Currently handling 39 Company Stores as located at Thane, Kalyan & Dombivali, Airoli, Bhandup, Mulund, Ghansoli/Koperkharane/Powai Achievement Got Best SME award for securing highest position in entire Mumbai for the month of March 15 & July 15.

Apr 2013Dec 2014

Bharti-Franchisee Retail Experience-FRM(Rural)

Bharti Airtel Ltd

Profile Handling Appointment & Management of AEO(Airtel Exclusive Out late) & ARC (Airtel Relationship Center) Drive Sales /Service & escalation's raised from Nodal or appellate.

Tracking SR's/Invalid SR's/Incomplete SR's(Service Request) Handling Rest of Maharashtra AEO(12 AEO) & ARC's(4 ARC) Regarding Sales Services issue's raised by Channel Partners & SM's Responsibility to achieve all KRA as well as Partner's Monthly Payouts.

Achievement

Recently Promoted SME(Subject Matter Expert) profile for driving Telemedia & DTH sales for Thane/Kalyan & Dombivali Territory via AEO & ARC's. Appreciation certificate received for Oct 14 & Nov 14 runner-up for Highest MNP Postpaid Activation's

Oct 2011Apr 2013

Customer Services Representative

Bharti Airtel Ltd

Appointment & Management of ASC network within the Zone Ensure maximum ASC's within the Zone are transacting in the Month

Responsible for growing revenue in the assigned ASC markets, through Recharges, Sim Swap, and VAS Up Selling. Design & Implement Customer Engagement Programs through the ASC's

Train & Develop the ASC Manpower across Locations, to ensure standardizes delivery of service and quality of Partners Process Adherence & Documentation Compliance at ASC's

Drive reduction in Rural CPC, through effective customer resolution programs through ASC's Owns & Drives Rural Customer Service Initiatives & Manage ASC Network to ensure maximum efficiency & productivity

Achievement

In the month of March 13. 2st Rank In Pan India with 81% Active ASC(Thane & Raigad Zone)  In the month Of April 13 Win Goa Trip Best ZEM in M&G(Maharashtra & Goa Circle)

Dec 2010Oct 2011

SD Executive

IDEA Cellular Ltd

Handling Queries Of My Idea Shop Sim exchange data Report-Post to Pre& Pre to post, Card creation & maintaining daily escalation report Handling deletion of CAF not received greater than 30 Days & providing data to QRC Team for their reconciliation MNP(Mobile Number Portability):-Provisioning Port in Numbers activation and Deactivation/Port in Rejection/Port Out/Port out Rejections while launch MNP Month of FEB 11.

Apr 2009Nov 2010

CSD Executive

Aircel Limited

Last Mile Partner:-Handling North Central and South Central Zone to resolve there issues.(Prepaid),(TM/ATM/DISTRIBUTERS/RETAILERS)

Provisioning:-Doing SIM Swap for both Zones and all COCOs. Keeping track of All Activities and maintaining MIS for the same.

(Prepaid) Barring & Unbarring:-Daily Doing Barring and Unbarring for Prepaid Customers under CEF Not received and received with the help taken by Prepaid On-boarding Team.

SRs:-Helping provisioning team to resolve there to pending SRs before escalation. Prepaid/Postpaid)

Feb 2006Apr 2009

CSD Executive (Provisioning)

Bharti Airtel Ltd
Activation:-Aside this helping postpaid team to the activation during heavy month-end pressure.(Postpaid) Additional Responsibilities:-Handling Escalated call and Mails from COCO/TM/ATM/Distributors and ZSM to resolve there prepaid related/Barring-unbarring related/Balance related issues before any escalations with taking help form reporting Manager.(Prepaid):-Bharti-CSD Executive(Provisioning) Reporting to Zonal SP team regarding sef submission & Activation status on daily basis. To resolved failure cases manually and activation through Bulk Process Maintained Activation report for Reconciliation. Handling of Activation Corp/Alex/AES/Reliance/Appco/SME Direct/DSA/ABS Vertical Direct/DSA& ARC Knowledge of Kennan & Arbor, billing systems. Activation support during the month end and during high Activation load. Reconciliation Customers Bill Plan, STD Packs & Any Services.(Activated & Deactivated) Handling the SEF'S AOL Entry(Activation Online) with Downloading Reports Mail individually day-to-day Activation Report, etc. to respective CSA, DSA & All the channel partners.

Education

B.COM 

Mumbai Board 

Completed B.COM from Mumbai Board In Year 2013

H.S.C

Mumbai Board 

Completed H.S.C from Mumbai Board In Year 2010

Automobile Engineering - Two Wheeler 

Kohinoor Technical Institute

Completed Automobile Engineering from Kohinoor Technical Institute In Year 2006

S.S.C

Mumbai Board 

Completed S.S.C from Mumbai Board In Year 2001