Sorrawit Ongwongsakul

Work History

Work History
Jan 2016 - Present

Account Manager, Media

Gettyimages Pte
Ltd, Singapore(1 Year 3 November 2014— and 2 Months) Account Manager, Media Segment for Thailand and Vietnam Territory I usually enjoy manage existing assigned media accounts on my own so as to emphasise their business needs, issues, and objection. After all, these are the reasons that benefit my effectiveness in sales and strategies planning. Undeniably, I also like excitement when talking about open opportunities as much as making recommendations to increase account activity via phone, email. in additional beside engaging with customers to create opportunities by facing with the closing challenge. Subsequently, I also try to provide product knowledge to customers for their self-serve appropriately. Reason for leaving the company: Career opportunities and future prospects, Leave by given notice as per company terms 3 months(served notice 2.5 months + paid off balance in lieu to employer 1/2 month)
Aug 2006 - Present

Sale Support Executive

Kuoni Travel Pte. Ltd(Thailand)
3 Years Sep 2003— Sale Support Executive Supporting the sales team by completing daily assignments and tasks related to the coordination of a program's success. Specific responsibilities include; creating proposals, contracts, and invoices based on information provided by the Account Executive, creating sales kits, providing on-site program support, coordinating site visits to new venues and conducting research for potential sales.
Aug 2007 - Oct 2014

Team Leader-Contract

RCI Asia Pacific Pte. Ltd
Singapore(7 — Years and 2 Months) Team Leader-Contract centre, Member Services and Sales Department My daily coordination and preparing coaching session to develop crew member skills in the team. Accomplished daily task and ad-hoc escalation case from a crew member. Maintain working knowledge of all current and active research studies in order to be a knowledgeable resource of team members. Meeting production goals, and the administrative needs such as the consistent tracking, evaluation and Mr. Sorrawit(Joey) Ongwongsakul FIN#G5995029R 1 explanation of employee performance reviews and discussions, including those that involve corrective action in sales performance and service quality concerns. Conduct quality Assurance, Call monitoring to improve quality and service across the contact centre. Translation for Marketing campaign(English-Thai) Promotion record
2013 - 2014

Team Leader

Holiday
Team Leader.
2007 - 2009

Senior Holiday

Holiday
consultant. 2009-2013-Senior holiday consultant.
Aug 2006 - Aug 2007

Sales Executive

Gulliver Travel Pte. Ltd.(Thailand)
— Customer Service and Sales Executive To assist in responding to all reservations enquiries through all mediums including emails, online chat and phone calls within a timely and professional manner. Processing new applications for all residences within 24 hours of receipt. Strategically placing students in rooms to ensure maximisation of occupancy. Assisting front of the house at all residences with in-house enquiries where necessary. Dealing with complaints and problems telephonically or in person.
Aug 2002 - Aug 2003

Reservation Agent

Mono Group
Public Company Limited —, Thailand(1 Year) Passionasia.com, Online Reservation Agent Answer telephone calls and emails in a clear and professional manner. Book reservations for overnight accommodations. Assist guests by selling future reservations. Promptly follow up with guest inquiry leads for second chance bookings. Manage multiple phone calls while booking guest vacations. Provide resort information and brochures upon request. Answer any inquiries pertaining to the resort, amenities, or surrounding area. Input accurate reservations into the system. Maintain potential and current guest profile information. Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand the customer base.

Education

Education

MASTERS

Srinakarinwirot University SWU
1999 - 2015

B.A

Srinakarinwirot University SWU
2006 - 2015

M.A

Srinakarinwirot University SWU
1998

High School Certificate

Samsenwitthayalai School