SHAFAWATI ( SOFI )
- Kuala lumpur,Malaysia
- [email protected]
-Consistently achieve or exceed montly and seasonal individual and store sales goals ,enhancing and developing the business.
- Provide and exceptional customer service experience by exceeding thier expectation , demonstrating an excellent knowledge of the product .
- Ability to discuss with client , accurate , neat and organized client book , contacting client regularly and providing appropriate follow up on sales or client requests .
Conducting tour for malaysian to seoul maximum 7-8 participant ,conducting orientation providing clear and easy intruction and guidance before and after all time during the trip .supervising to ensure safety guideline .build good relationship .create and promote every season package .
Manage operation and sales in branch .produuct including personal financing , deposits , CASA , gold investment , will writing ,fixed investment .Achieve individual sales target and contribute towards the achievement of the branch target . Provide professional advice on appropriate financial product to customer based on thier needs . Ensure customer satisfaction and provide excellent after sales service .Plan and implementing investment and wealth management sales activities .
Be the first point contact employee's for employment and manage for support on request . Assume ownership for cases opening and be result responsible for case opening and closing . Seek for rapid and efficient resolution on request , promptly resolving the majority of request in first call/emails . Investigate on request/diagnosing the problem and route them to the appropriate secound line support .Maintain customer contact until request is resolved .Follow up resolution and inform customer on status. Feedback resolution to the customer .
Check-in check-out hotel guests in professional and friendly manner.Inniciate courtesy call after check-in to ensure guest is satisfied with accomadation and offer any assistant.Provide gracious and efficient telephone services as it relates to general PBX services,call should be answer promptly and acknowledgeable,always ensuring complete and accurate information
ENGLISH - FLUENT ( WRITING & SPEAKING)
MALAYS - FLUENT ( WRITING & SPEAKING)
KOREAN - INTERMIDIATE ( WRITING & SPEAKING)
MS Office (Word, PowerPoint, Excel, Outlook (exellence), Adobe photoshop ( intermediate)
1 : Lee Dong Hwan ( Manager lee' private tour)
2 : Mr Zulhilmi ( Branch manager - Al rajhi Bank Malaysia)
3 : Mdm Mah ( outlet manager - viktor alexander )