Download PDF



Administrative skills
Photocopying  Laminating  Filing  Typing documents Controlling databases Scanning documents Sorting and franking incoming and outgoing post Reception duties Printing documents as required, including large A1 plans Researching online Marketing to prospective clients Minute taking Typing up agenda documents needed for meetings Making presentations Updating spreadsheets
Computer literacy
Developed skills from GCSE to ECDL level 2; able to operate a computer, and use all Microsoft Office programs. Also able to communicate by e-mail and efficiently use the internet, an example of this would be searching for information related to my degree assignments.
Listening to others
Used both in my work-life, through providing good customer service by listening to customers needs, and in my volunteering where I listen to my co-grant givers to reach a compromise. Constantly improving this skill through my the counselling modules of my degree.
Giving/accepting criticism
Able to take on board criticisms and apply them to my work in order to improve it. 
Time keeping and organisation
Able to identify objectives, make lists, prioritise, working well under pressure and meeting all deadlines.
Commercial awareness
Being aware of trends in the area of business to improve sales.
Proposing ideas
I propose new ideas during group discussion when volunteering.
Writing in a style appropriate for the audience
Writing formal academic essays and informal pieces for my volunteering.


Art; I am currently creating a portfolio, and exploring myself as an artist.

Music; I enjoy music from all genres, from classical to chart.

Reading; an avid reader, my favourite authors are Terry Pratchett and Nick Hornby.

Volunteering; I am a passionate believer in youth volunteering.

Improving my knowledge; reading articles, journals and watching TED videos online.

Exercise; yoga and gym equipment.

Culture; attending local events, visiting museums and galleries.

Work experience

Jul 2011Present

Volunteer Grant Giver

SCVS- Youth Bank

I am a member of a youth led grant giving panel. We give out grants to youth led community projects which improve the local community. I take part in group discussions, attend meetings, take minutes, provide extra administrative services, view projects and applications and plan annual celebration events. As well as this I have recently taken on extra duties as a mentor, taking care of new members and hope to soon become a Youth Bank Ambassador on the creation of the role.

Jun 2014Present

Volunteer Receptionist

Relate Cymru

Covering night reception in a relationship counselling service. Answering the intercom, greeting clients and data input.

Jun 2013Aug 2013

Cafe Assistant

Mental Health and Well-being Project

Volunteering in the local psychiatric hospital in the volunteer-run cafe, serving coffee, tea and other drinks to patients, visitors and staff.

Jun 2012Sep 2012

Administrative Assistant

Total Building Control

Worked in a busy building regulations company, my main duties were typing and posting marketing letters, photocopying, shredding and scanning documents, typing documents, filing and updating databases.

Oct 2011Jan 2012

Seasonal Sales Assistant

British Home Stores

While on shift I had responsibility for my own department (ladies shoes and accessories) but also worked as part of a team to control the stock on all departments, delivering great customer service during the busy Christmas holidays in a large department store.

Feb 2010Aug 2010

Clerical Officer

Employment Training

My first experience of administration work, I took quickly to the role and developed my skills in the field. My main duties were; covering reception, database work, filing and all other general administrative work. Completed relevant admin qualifications while working here.

Nov 2008Feb 2010

Guest Assistant

Vue Entertainment

Working in an extremely busy cinema environment. My main duties were; customer service, till and cash handling duties, food and drink preparation and service, cleaning duties.

Oct 2007Dec 2007

Sales Associate


My main duties were; customer service and stock duties.


Online Diploma in Psychology

Modules completed:

  • Classical conditioning 
  • Operant conditioning 
  • Learning theory 
  • States of consciousness 
  • The biological basis for behaviour 
  • Stress 
  • Visual perception 
  • Visual Illusions 
  • Enhancing retrieval and memory 
  • Memory 
  • Sensory, short term and long term memory 
  • Theories on forgetting 
  • Research methods in Psychology Empirical research

Mental Health and Illness online course

Modules completed:

Module 1: Challenging Ideas in Mental Health

Module 2: Mental Health Practice

Module 3: A History of Mental Health Institutions

Module 4: Exercise and Mental Health

Sep 2012Present

Counselling & Psychology BSc

University of Wales Trinity Saint David- Swansea
Oct 2011Oct 2011


SNAP Cymru
Sep 2010Jun 2011

Foundation Diploma

Swansea Metropolitan University
Feb 2010Aug 2010

Employment Training

European Computer Driving Licence (Level 2) (using the computer and managing files, word processing, spreadsheets, databases, presentation and information and communication- email and internet)

NVQ Level 2 in Business and Administration

One day course in Microsoft Outlook

Sep 2006Jul 2008

AS/A Levels

Gorseinon College

AS Level History- B

AS Level Biology- D

A Level Psychology- B

A Level Environmental Science- D

Sep 2001Jul 2006


Penyrheol Comprehensive

Maths- B

English Language- B

English Literature- A

Double Award Science- A

Shortcourse ICT- A

Art- C

Geography- B

Business Communication Systems- A

History- A