Customer Service Executive
Emirates Bank NBD PJSC
1.Delivered customer service to customers who called into the call center.
2.Built customer satisfaction and loyalty by providing best customer service.
3.Provided timely and effective resolution to a range of customer queries related to the product/ service.
4.Strive for one-call resolution of customer issues.
5.Complete ongoing training to stay abreast of product, service and policy changes.
6.Demonstrate best judgment in the disbursement of adjustments and credits.
7.Increase the customer experience by providing information on new products, plans, and services through up selling opportunities.