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Work experience

Feb 2007Nov 2007

Receptionist/Administrative Assistant

Advanced Engineering Associates International, Inc.,
  • Maintained professional rapport with property management and other vendors.
  • Accepted incoming mail and packages and arranged outgoing, domestic and international mail.
  • Monitoring of incoming phone calls, general email inquiries, responding to routine requests for information and referrer requests to the appropriate person.
  • Provided general office assignments and administrative support to management, program and staff personnel and activities.
  • Managed petty cash expense account using Excel and the ordering process and maintenance of all office supply areas.
  • Responsible for travel arrangements which includes helping to obtain visas for travel outside United States; arranging hotel stays and car rentals; working through travel agent to schedule and purchase airline tickets; overseeing compliance with government travel regulations, company policies and maintained staff calendars.
  • Maintained electronic and hard filing systems, maintain and update contact lists staff and vendor contact to include phone.
  • Maintained database created and updated Curriculum Vitae for proposals.
  • Responsible for troubleshooting office equipment when problems arise with office equipment copiers, printers, computer and contacting vendors when necessary.
  • Set up new computer equipment and installation operating systems and other software.
Jan 2006Oct 2006

Telephone Operator/Research Assistant

World Bank
  • Provided outstanding customer service at all times and.
  • Answered, assessed, and routed approximately 200 callers into The Call Center at The World Bank Group on a daily basis.
  • Used Remedy to open, close and resolve tickets with a profound resolution rate.
  • Assisted staff in expediting telephone communication by providing dialing codes for local, long distant and international calls.
  • Researched and conveyed accurate information requested by callers and assisted in distributing of materials needed for a smoother operation.
  • Provided telephone numbers, titles, office locations, and mail stop directives to staff and external callers.
  • Expedited staff inquiries by providing dialing codes for local, domestic and international calls.
  • Facilitated internal and external callers’ navigations through the bank’s web portals.
  • Used Excel for time sheets and used Microsoft Word to type memos.
  • Researched the Internet for employee information in the database and company intranet.
Jun 2004Sep 2005


Covance Laboratories Incorporated
  • Answered multiple-line switchboard, assessed, and routed approximately 50-100 calls daily to appropriate person or department.
  • Worked with the Human Resource Department to gather information for the company telephone directory and updated employee lists daily into the Access database using Human Resources Information System.
  • Entered new hires, terminations, address changes, and department changes and telephone contact changes.
  • Compiled employee information by name, correct extension number, building, floor, room number and back up person.
  • Arranged transportation to and from the site for visitors and employees.
  • Placed shipping requests, made shipping labels, signed and received shipments for client service members.
Jul 1999Jan 2003

Concourse Security Supervisor

Globe Aviation Services
  • Prepared new-hire orientation packets and put together the necessary personnel files for all new hires and processes new hire tax forms, verifying I-9 documentation and conducted reference check.
  • Administered one on one training sessions for new hires.
  • Supervised 15-25 employees as assigned and prepared forms for daily operational use.
  • Scheduled employees track actual hours worked and to stop overtime before a new schedule shift was assigned.
  • Monitor overtime exposure by comparing scheduled hours on a specific date as well as the days immediately preceding and following the work shift.
  • Filled potential staffing holes before they happen by finding available employees with the right credentials or certifications for every position.
  • Monitored security cameras from the console, recorded and maintained records of important document including dangerous weapons tests for employees and logbooks.
  • Performed security screening of passengers using walk through metal detectors, hand held metal magnetometer and pat down searchers.
  • Peformed security screening of passengers property using x-ray equipment, physical inspections and explosive trace detection.
  • Ensured safe and proper handling of dangerous goods until arrival of law enforcement officers.
  • Maintained high standards of all phases of security and performed necessary maintenance on the equipment.
  • Adhered and complied with Federal Aviation Administration regulations and guidelines for security screening.
  • Made entries into shift log, checked for and report security violations, log incident reports and made special reports.
  • Patrolled all areas of the terminal and made security sweep prior to closing at night.


Dec 2003Jun 2004

  • Credits towards fulfillment of a business administration degree


Microsoft Office Suite, Teloquent Interchange, Remedy, Lotus Notes, Windows Operating System,  People Soft, People Matrix Database, Valiant/Vision, Internet Explorer & Email, Alpha/Numeric/Government Filing (ARMA), Business English & Business Math, Customer Service & Telephone Courtesy