Customer Service Representative
Capefox Government Services
Fort Hood, Texas Lead Motorcycle Safety Instructor Directly responsible for staff and students ensuring training is conducted safely and in accordance with contract specifications, policies and regulations. Ensure training objectives are met in the allotted timeframe and in compliance with applicable regulations and procedures, reconciling discrepancies or inconsistencies in training methods. Office administrator, providing written and oral communications, completing and submitting state and corporate reports, process personnel action documents, travel expense reports, monthly production reports and other administration actions as required using office automation equipment such as computers, fax machines, audio visual equipment, and Microsoft Office applications such as Excel, Word and PowerPoint. Customer service representative, direct liaison between client, corporation and customer, breifing management of operational progress and averting potential concern and conflicts using a full range of management advisory services. Provided advice to management on issues or problems related to performance and training standards. Conducted annual performance evaluations, rating personnel based on job performance according to company rating criteria and standards. Additionally, rewarded superior work performance using company rewards and awards policy and methods.