Over fifteen years of leadership and management experience in business operations including: directing, training, evaluating and coaching personnel, forecasting and scheduling budgets and production, operations planning and training development. Extensive experience in customer relationship management, change management, ISO 9000 and ISO 27001 implementation, problem solving, process creation and documentation.
Areas of Expertise:
- ITIL, COBIT, ISO 9001, ISO 27001
- Incident, Problem, Change Management
- Project Management
- Team Building
- Resource Planning
- Policy, Process and Procedure