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Work experience

Analyst, Hp

HP Global E-business PSG group 13 months
Analyst,) Processing Orders and Financial Claims European customers. First point of contact for Operational issues Provide insight on areas for process improvement Manage the high volume of work with accuracy supporting the Quality team along with the Team Leader in various process activities. Doing Quality check for the team to ensure there are no errors. Generating Credit Memo's and reversing the revenue if the customer has not paid the invoice or rebilling the closed invoices with any modification/customization on it as per the customer requirements. Responsibilities taken up for Management: Preparing Daily volume reports and TAT Reports. Assistance for SLA metrics. Preparing Activity Based Costing Analysis(ABC Analysis) on Monthly basis.
Jan 2012Present


VMware software India Pvt
Sr.Analyst, PS Operation(Consulting Services):(From) in. Ltd. Reporting and data analysis: Understands data management strategies and governance methodologies. Actively work with regional business groups to understand Data governance requirements. Use excellent decision making capability to identify best and appropriate data that can be retained for VMware's reporting/transaction purpose. Perform deep dive analysis on expected/reported data support needs from regional business groups. Validate and verify upstream and downstream database impacts through given projects. Coordinate between EIM and business stake holders in getting business requirements addressed. Quickly traverse through business data usage to identify improvements. Professional Services & PSO Credits Program Administration: Maintain VMware supplied database and reports as required. Help to ensure Consulting Expenses are billed by mapping Expense entries from other systems to VMware's PSA system(Change point). Support day-to-day operations including field and end-user inquiries; troubleshoot, monitor, analyze and resolve systems issues. Continuously identify internal workflow and process improvements and take appropriate action to roll out changes across multiple teams. This includes facilitating change management, documenting the approach and ensuring global compliance to these procedures and practices. Understand business processes, automation & articulate business requirements
May 2008Jan 2012


VMware software India Pvt
Global Partner Operation Analyst:(From) in. Ltd. Provide program and status reporting as requested. Also help management to prepare Matrix report for quarterly as well yearly basis for current business graph. Proactively analyze trends and patterns in operational data to determine potential issues and implications for the business. Perform data analysis to determine root cause of data issues. Provide suggestions and ideas that enhance the rebate process, partner experience, and simplicity of operation. Participate in projects which include Quality, Data migration/remediation and organizational initiatives. UAT testing for SFDC tool(different releases) Updating data that flows between marketing system and sales system.