HP Global E-business PSG group 13 months
Analyst,) Processing Orders and Financial Claims European customers. First point of contact for Operational issues Provide insight on areas for process improvement Manage the high volume of work with accuracy supporting the Quality team along with the Team Leader in various process activities. Doing Quality check for the team to ensure there are no errors. Generating Credit Memo's and reversing the revenue if the customer has not paid the invoice or rebilling the closed invoices with any modification/customization on it as per the customer requirements. Responsibilities taken up for Management: Preparing Daily volume reports and TAT Reports. Assistance for SLA metrics. Preparing Activity Based Costing Analysis(ABC Analysis) on Monthly basis.