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Visionary Administrative Professional recognized for making significant contributions to the coordination and organization of office operations. Experienced in a wide range of administrative functions, staff management, and operational supervision to ensure exemplary customer service. Highly motivated and resourceful assistant proficient in both oral and written communications.  Established record in effective organization and coordination of projects, special events, meetings and conferences. Proven competency in driving projects to successful completion coupled with commitment and dedication.

Work experience


Jun 2015Present

Office and Marketing Specialist

Responsible for global marketing activities, administrative tasks, design and development of training presentations. Coordinated and directed project meetings. Created professional business presentations. Created and designed promotional materials. Wrote memorandum and business correspondence. Created weekly and monthly reports and presentations. Planned travel arrangements for 100+ executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Handled all media and public relations inquiries. Wrote reports and correspondence from dictation and handwritten notes. 


Dec 2013Sep 2015

Office and Marketing Manager

Contracted office management and marketing solutions to multiple local businesses. Created and directed marketing initiatives. Designed promotional materials. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Achieved notable successes in cost control, revenue generation and marketing effectiveness. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Provided support for CEO and sales team in managing operation work flow. Successfully established effective systems for record retention by creating database for daily correspondence tracking.


Aug 2008Dec 2013

Office Manager

Advanced through a series of promotions culminating to Office Manager of the corporate headquarters. Managed over 200 employees locally in the emergency medical services field. Designed and implemented a uniform training program to be utilized throughout 12 different offices and across more than two thousand employees. Responsible for employee scheduling, training, and contracted client relations. Responsible for the recruitment and screening of new Paramedic and EMTs. Creation of a standard procedure for training medical staff.  Medical Billing, insurance verification, quality assurance in Medicare processing. Supervised two hundred employees for an average of one hundred transports per day, operating twenty four hours a day, and seven days a week. Assumed a lead role in sales meetings to help the company close major accounts with various hospitals, nursing homes, and assisted living facilities($500K to $1M+ initial contracts), ex: Riverside Regional Medical Center and all facilities, Hampton Veterans Hospital, Richmond Veterans Hospital, etc. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential patient information. Coordinated admission processes and prepared medical records and agreement packets. Updated patient accounts and information on a daily basis.


Tidewater CC


Emergency Medical Management

Obtained Medic Certification

 Core Skills

Personality Traits
  • Meticulous attention to detail
  • Results-oriented
  • Goal driven
  • Strong problem solver
  • Strong interpersonal skills
  • Dependable
  • Committed
  • Team Player
  • Customer service focused
  • Adaptable
  • Ambitious
  • Enterprising
  • Enthusiatic
  • Ability to work independently
  • Friendly
  • Outgoing
  • Versatile
Administrative Skills
  • Microsoft Excel Reports
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Data Entry
  • Electronic Mailing
  • Spreadsheets
  • Appointment Scheduling
  • Typing (60 WPM)
  • Report drafting and development
  • Executive presentation development
  • Executive Management Support
  • Accounts Payable
  • Accounts Receivable
  • Reconciliation of accounts

Human Resources Skills
  • Recruitment
  • Interviewing Candidates
  • Onboarding New Hires
  • Training
  • Human Resources
  • Staffing
  • Leadership
  • Time Management
  • Payroll
  • Schedule Management
  • Negotiation
  • Benefits
Marketing Skills
  • Graphic Design
  • Blog and Journal Writing
  • Relationship Management
  • Market Research/Analysis
  • Sales/Marketing Strategy
  • Customer Service
  • Strategic Planning
  • Advertising
  • Event Planning 
  • Social Media Marketing
  • Print Design


Sample Graphic Design