Advanced through a series of promotions culminating to Office Manager of the corporate headquarters. Managed over 200 employees locally in the emergency medical services field. Designed and implemented a uniform training program to be utilized throughout 12 different offices and across more than two thousand employees. Responsible for employee scheduling, training, and contracted client relations. Responsible for the recruitment and screening of new Paramedic and EMTs. Creation of a standard procedure for training medical staff. Medical Billing, insurance verification, quality assurance in Medicare processing. Supervised two hundred employees for an average of one hundred transports per day, operating twenty four hours a day, and seven days a week. Assumed a lead role in sales meetings to help the company close major accounts with various hospitals, nursing homes, and assisted living facilities($500K to $1M+ initial contracts), ex: Riverside Regional Medical Center and all facilities, Hampton Veterans Hospital, Richmond Veterans Hospital, etc. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential patient information. Coordinated admission processes and prepared medical records and agreement packets. Updated patient accounts and information on a daily basis.