Senior Process Associate
Tata Consultancy Services
Worked as a Senior Process Associate in Tata Consultancy Services for Citibank U.S. (19th October 2011 till 6th May 2015)
Key Responsibilities in Citibank process:
- Professionally and courteously handle inbound customer service in compliance with client policies and directives.
- Positively and respectfully respond to customer questions and resolve their issues.
- Cross sell bank products as per customer’s requirement.