Solomon Janathan Rajkumar

  • Abu Dhabi UAE
  • 0559752017
  • solomonJONA1@GMAIL.COM
Solomon Janathan Rajkumar

8 years of experience in customer service

Summary

Looking for a challenging position wherein there is scope for making important contribution to the company

Work History

Work History
Oct 2011 - May 2015

Senior Process Associate

Tata Consultancy Services

Worked as a Senior Process Associate in Tata Consultancy Services for Citibank U.S. (19th October 2011 till 6th May 2015)

 

Key Responsibilities in Citibank process:                                   

  • Professionally and courteously handle inbound customer service in compliance with client policies and directives.
  • Positively and respectfully respond to customer questions and resolve their issues.
  • Cross sell bank products as per customer’s requirement.
Apr 2010 - Nov 2010

Senior Executive

Citibank

Worked as a Senior Executive in Credit cards department of Citibank. (12th April 2010 till 23rd November 2010)

Key Responsibilities in Citibank:

  • Attend customer calls and assist with their queries related to Cards.
  • Educate and cross sell pre-approved loans available on customer’s card.
  • Also cross sell other products of bank like insurance and investment plans, personal and home loans.
Jun 2008 - Apr 2010

Associate Executive In Corporate Marketing

Polaris Software Lab

Worked as an Associate Executive in Corporate Marketing department of Polaris Software Lab. (11th June 2008 to 9th April 2010)

Key Responsibilities:

  • Connect with potential prospects ranking from the Global 1000 to mid-size banks.
  • Probe prospects to uncover needs, handle objections, and advance the sales process.
  • Present products and services using a consultative selling approach and generate leads.
  • Work closely with respective geography sales person and follow up on the leads.
Nov 2006 - Jun 2008

Senior Process Executive

Cognizant Technology Solutions

Worked as a Senior Process Executive (Voice) in Cognizant Technology Solutions (6th November 2006 to 9th June 2008)

Key Responsibilities as a Senior Process Executive:

  • Receive calls from provider’s office to check status of their Credentials verification process with Health Insurance Company
  • Check with other teams and respond to caller, if any information or documents required
  • Also maintain the daily production report of the team
  • Won the Wow award for the month of August for exceeding client expectations
Jul 2005 - Oct 2006

Member Service Representative

Nittany Outsourcing Services

Worked as a Member Service Representative (Voice) in Nittany Outsourcing Services. (22nd July 2005 to 19th October 2006)

Worked as a Member Service Representative for a health insurance company operating in U.S. and as an Accounts Receivable Caller in Medical billing process.

Key Responsibilities as a Member Service Representative: 

  • Attending member call regarding their benefits, claims, enrollment and disenrollment status and complaints
  • Receive calls from doctors and hospitals to check members insurance status, benefits, authorization, and payment details

Key Responsibilities as an AR caller:

  • Calling Insurance Company for the status of medical claims submitted.
  • Analyzing claim status and take action accordingly if denied or partially paid.
  • Maintaining daily production reports of the team.
  • Won the Best Performer award for the month of April 2006 for excellence in quality and production.

Education

Education
2002 - 2005

B.A. Sociology

Loyola College

Bachelor’s Degree in Sociology from Loyola College, Chennai.