Member Service Representative
Nittany Outsourcing Services
Worked as a Member Service Representative (Voice) in Nittany Outsourcing Services. (22nd July 2005 to 19th October 2006)
Worked as a Member Service Representative for a health insurance company operating in U.S. and as an Accounts Receivable Caller in Medical billing process.
Key Responsibilities as a Member Service Representative:
- Attending member call regarding their benefits, claims, enrollment and disenrollment status and complaints
- Receive calls from doctors and hospitals to check members insurance status, benefits, authorization, and payment details
Key Responsibilities as an AR caller:
- Calling Insurance Company for the status of medical claims submitted.
- Analyzing claim status and take action accordingly if denied or partially paid.
- Maintaining daily production reports of the team.
- Won the Best Performer award for the month of April 2006 for excellence in quality and production.