Download PDF

Work History

Jan 2015Oct 2015

Professional Mystery Shopper

IPSOS, AL Ara, AlShaya International (State of Kuwait)

Frequent visits included surveying several globally renowned brands to different International franchises. I had to observe employee behaviour, while discerning employee morale to determine if they adhere to the organisation's protocols, Also, I was expected to scrutinise general store cleanliness. Reports of the above were made and sent to the relevant officers. I've had the privilege to mystery shop for Banks, Retail divisions, customer care outlets, Call centres, Roasteries, Coffee shops, Pharmacies and other fast food outlets.

Apr 2015Jul 2015

Promoter

Swifter International, State of Kuwait

I was able to work with a team of eight other promoters, of different ages and ethnicities, we worked towards achieving sales targets. We were frequently dispatched to multiple locations of our preference, based on what we felt would maximize sales for our company. Also, we had a prominent presence among local carnivals and expositions.

20102016

Volunteering (Unpaid work)

The Lighthouse Church

Helped out in a Library (3 years) - This library assistant  was accountable for the daily book-keeping of fines, managing of members records, updating books and members details. Also, proactively greet and assist new and seasoned members of the Library. Additionally, I had to correspond with senior figures of the organisation on what the library did and did not need.

Served on a Sound and Media crew (5 years) - This volunteer was responsible for the weekly set up of various musical instruments and managing media sections of the different services and also the multiple annual special events volunteered actively with a team of other volunteers.

Volunteered with Security (2 months) - Was a visible security deterrent against hostile threats to the Lighthouse Church, acted as a liaison for the local police officers. Made weekly reports for the Church of any untoward incidents. I was usually in a position to execute quick, pragmatic decisions that will impact certain segments of the Church.

Skills

Strong customer service skills

Developed over time spent in volunteering and retail experience.

Teamwork skills

Worked/Volunteered in several teams ranging from Retail to Security and also through being an Athlete.

Self-motivation and ability to take the initiative

Evolved over time spent as a Leader in School.

Microsoft Office 

This applicant has working knowledge in Microsoft Word and Powerpoint

Languages 

British English,

Gulf Arabic,

and Basic French

Hobbies

A voracious Reader, a coffee lover, an addictive Sudoku player, long distance runner, an intermediate cyclist, beginner at Base jumping, a novice Swimmer, someone who enjoys trying new cuisine, volunteering and giving back to Society.

Education

May 2016Dec 2019

Bachelor of International Business 

Auckland Institute of Studies, Auckland, New Zealand

I am an Accounting major.

Apr 2010Mar 2015

High School Graduate

A Don Bosco institution, State of Kuwait