Professional Mystery Shopper
IPSOS, AL Ara, AlShaya International (State of Kuwait)
Frequent visits included surveying several globally renowned brands to different International franchises. I had to observe employee behaviour, while discerning employee morale to determine if they adhere to the organisation's protocols, Also, I was expected to scrutinise general store cleanliness. Reports of the above were made and sent to the relevant officers. I've had the privilege to mystery shop for Banks, Retail divisions, customer care outlets, Call centres, Roasteries, Coffee shops, Pharmacies and other fast food outlets.