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Summary

I'm a Business Analyst with 5 plus years of work experience in TCS and have been working for Property Insurance Clients. I've worked on multiple projects for P&C insurance for one of the largest property insurers in USA (from Onsite, Offsite and Offshore) in Scaled Agile Framework, Scrum and Waterfall Methodologies. I also have experience in health care domain (Medicare Enrollments) and Iam looking forward to work in Property & Casualty Insurance projects and improve my expertise in Guidewire PC/BC/CC.

Work History

Aug 2011Present

Business Analyst

Tata Consultancy Services
  • Commercial Lines of Insurance: Experience in gathering  and analyzing the business requirements, writing user stories, business rules and preparing UI mock ups in every sprint for Business Lines Modernization using Guidewirw PolicyCenter 8.0 implemented in SAFe. Participated in showcase for the Program Increment and the demos of working software every 2 sprints.
  • Personal Lines of Insurance:
    • Homeowners, Renters and Condo: Experience in analyzing Business Requirements, analyzing Use Cases Steps for determining traceability for business rules and business data elements and Standardizing and Validating Business Rules for Renters, Condominium Unit owners and Homeowners Products implemented in Agile.
    • Auto: Experience in analyzing the UI Specification documents, Auto rating and eligibility process to write Business Rules and have the sign off from the Clients every sprint.
  • Health Care – Medicare Enrollments: Experience in gathering and analyzing business requirements, writing user stories, writing business rules and preparing UI mock ups. Conducting regular meetings with clients for discussions on any missed functional and non-functional requirements and user story reviews.

Trainings & Certifications

Apr 2015Apr 2015

Guidewire’s Policy Center 8.0 Introduction Trained

by Guidewire
Feb 2015Feb 2015

Property & Liability Insurance Principles from The Institutes [INS 21]

The Institutes

Experience Summary 

Project 7 (Work Location: Offshore, Hyderabad, India)

Description of the Project:

This project aims at modernizing the existing Medicare enrollments system by building a new application that is easier to use with the exact same functionality as the present system with very few new features and enhanced UI. The system has the ability to submit the applications in both online and offline mode and it supports both Field Agents and Telesales Agents.

Responsibilities:

  • Requirements Gathering and Analysis 
  • Proposing enhancements in the major features to improve usability. 
  • Writing User Stories and Business Rules (Rating Rules – both Functional and Non-Functional for Personal Lines Auto Rating).
  • Meetings with the SMEs for user story review and sign-off.
  • Training new Business Analysts on User Story Writing and explaining the new application.

Achievements: 

  • Delivered close to 280 user stories [functional and non-functional] in 9 weeks for a new application – Pilot Project for Medicare Enrollments – by having regular calls with clients while simultaneously training 4 new Business Analysts on User Story Writing and  on the Application and assigning few User Stories writing task to the new BAs and reviewing all their work (along with the help of onsite counterpart for user story review) before client review.

 

Project 6 (Work Location: Offshore, Hyderabad, India)

Description of the Project:

This project aims at enhancing multiple existing sales enabling applications for Medicare enrollments by replacing client's legacy systems with MS Dynamic CRM. These applications help the telesales agents, field agents and delegated agents in reaching out to customers, scheduling appointments, meetings and seminars with the customers and prospects.

Responsibilities:

  • Reviewing existing user stories and identifying potential gaps in the given requirements thereby saving thousands of dollars to the client.

  • Updating the Process Maps as and when a story is finalized.

  • Reviewing UAT Test Cases.

  • Executing UAT test cases on need basis.

  • Propose new processes and major features for enhancing existing functionality.

  • Involved in JAD sessions with client to understand the pain areas and propose enhancements to existing major features.

  • Providing Incident Analysis to client, thereby enabling them in faster resolution for issues.

  • Created Trouble shooting documents as part of Incident Analysis for the application, enabling client to address the end-user issues quickly in case of repeated similar issues.

  • Training new associates on the high level features of the applications.

 Project 5 (Work Location: Offshore, Hyderabad, India)

Description of the Project:

This project aims at modernizing the existing  Auto Quote system and migrate everything on to new platform with the exact same functionality as the present system with very few new features. The system has the ability to issue a policy online and it supports both Agent Channel and Customer Channel.

Responsibilities:

  • Authoring Rating requirements for Personal Auto Policy Product.
  • Participate in Sprint planning meetings, daily stand-up meeting and Retrospective meeting.
  • Participate in brain storming sessions and discussions for a new requirement.
  • Creating user stories and prioritizing them and planning them for specific sprints.
  • Conducting Requirements gathering sessions and customer reviews with Business Partners.
  • Documenting detailed Functional, Non-Functional Requirements and Business Rules for Rating services. Managing business rules [in a tool named Test Link] with accurate traceability within the rules and between the rules and requirements.
  • Transitioning the requirements to application architects, Development Team and Testing team and providing support when further clarification is requested.
  • Reviewing the System test cases, Unit test cases & unit test results, as a part of BA Validation Task and writing UAT Test Cases for the Clients to test the website functionality.
  • Providing rules maintenance support to Indiana Pilot state (which is already in production) Raising requirement change notices and managing change control procedures for change in rules and requirements

Project 4 (Work Location: Onsite & Offsite, NAperville & Bloomington Illinois, USA)

Description of the Project:

The Commercial Lines Modernization project was a Proof of Concept aimed at using Guidewire's PolicyCenter 8.0 and integrating it with existing systems to provide the Sales Associates & an Underwriter a new application to create accounts, split accounts, merge accounts, create new submissions, give a quote, bind, issue, rewrite and reinstate policies.

Responsibilities:

  • Authoring UI requirements. Participate in Release Planning and Showcase every Increment.
  • Participate in Sprint planning meetings, daily stand-up meeting and Retrospective with scrum master.
  • Writing user stories and prioritizing them and planning them every sprint.
  • Conducting Requirements gathering sessions with Product Owner.
  • Participating in Joint Application Development and Joint Requirements Planning Sessions.
  • Authoring detailed business rules, functional requirements, verifying the attributes for integration and providing UI mock ups.
  • Transitioning the requirements to Development Team and Testing team and providing support when further clarification is requested.
  • Reviewing the System test cases

Project 3 (Work Location: Offshore, Hyderabad, India)

Description of the Project:

The effort is a pilot project aimed at providing customer the ability to obtain a Homeowners Policy online on the company’s website.

Responsibilities:

  • Analyzing, validating, authoring and standardizing business rules for Customer Eligibility, Rules on Dwelling Eligibility and NonBind Rules.
  • Mapping the Process rules and Product rules.
  • Mapping the Business Data Elements to the UI.
  • Analysis of use case steps for proper traceability of business rules and business data elements.

Project 2 (Work Location: Offshore, Hyderabad, India)

Description of the Project:

The effort aims at providing Sales Associate the ability to bind a Renters or Condominium unit owners or Homeowners policy online

Responsibilities:

  • Analyzing, validating, authoring and standardizing business rules.
  • Categorizing the rules into various rule sets for multiple coverages and multiple endorsement.
  • Mapping the Functional/Product rules with other rules and requirements.
  • Mapping the Business Data Elements with the rules.
  • Analysis of functional and non-functional requirements for proper trace ability of business rules and business data elements.

Project 1 (Work Location: Offshore, Hyderabad, India)

Description of the Project:

This effort is to extract all the existing business rules ( Both Functional and Non- Functional Requirements) in VBasic Code from the existing system

Responsibilities:

  • Extracting business rules from a specific part of a program in Visual Basic code.
  • Writing Business Rules - Both Functional and Non-Functional

Tools

Version One

MS Visio

MS Excel

MS Dynamics CRM

SnagIT

Lotus Notes

Languages

COBOL

CICS

C

Java

Education

Sep 2007May 2011

Bachelor of Technology

Gayathri Vidhya Parishad College of Engineering, Visakhapatnam. 

Electronics & Communications Engineering