20+ year veteran in Contact Centre, Customer Engagement Management and CRM industry. Significant expertise in complex software solution sales and Cloud-Based business critical applications. Highly experienced in driving the entire sales process directly and/or through business partners and resellers.
The ability to build lasting client relationships - secured new business wins and wider portfolio penetration through initiating account development discussions.
Considered a strong relationship builder and creator of strategic alliances; markedly skilled in contract negotiations and closing deals.Excellent reputation and track record as focused sales leader and “hunter” in managing opportunities and team performance, closing net new business and subsequently establishing and expanding large key accounts.Consistent top performer with history of successfully fighting and winning “uphill battles” against established market leaders, exceeding sales quotas and delivering exceptional customer service.Excellent communication skills and multicultural sensitivity; the later deriving mainly from a multinational background and upbringing and having worked globally for the last 10 years.Broad Sales experience in regards to• INDUSTRIES (e.g. Telco, Banking, Insurance, Service Providers, Public Sector, Utilities and Outsourcers) • TERRITORIES (Sweden, Nordics, UK, Germany) • SOLUTIONS (Voice response systems & Voice Applications, Contact Centre/CTI solutions, CRM, Unified Communications, Customer Engagement Management in terms of Omni-Channel, Social and Mobile technology. And last but not least Cloud technology.
• Complex Software Applications Sales• Management of Direct Sales Teams• Winning “Uphill Battles” and Closing New Business• Strategic Planning & Execution• Executive Level Interaction and Negotiating• Customer Focus on Large and Medium Enterprises• „Relationship Builder“• Entrepreneurial Thinking and Conduct• Working Globally - Multicultural Sensitivity.