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Summary

Results oriented leader with more than 8 years Global experience in diverse roles & organisations in

United Kingdom & United States of America. Expertise in business development, quality management

and continuous process improvement. Proven expert in identifying and implementing cost-saving

opportunities through process re-engineering and automation. Additional core competencies include

  • � Key Account Management
  • � Channel Sales & Marketing
  • � Customer Relationship Management
  • � Inventory Management
  • � Event Planning & Management
  • Team Management

Work experience

Mar 2010Jul 2012

Operations Manager

Noor Punjani & Sons Inc DBA Jewelry Land

Key Accomplishments:

• Managed the organisation as head of operations in Sales, Marketing and Key account Management

• Identified growth opportunities related to the practice in both new and existing account base and successfully

penetrated new markets across North America, South America and Europe.

• Captured larger market share by increased business accounts and maintained average sales growth at 30%

per year

• Introduced, implemented & integrated RFID technology reducing the inventory lag time thereby reducing

margin for human error and saving business costs.

• Established automatic reorder point planning procedure and automation using demand forecasts hence

ensuring adequate stock availability and reducing dead stock levels

• Played key role in the continuous re-engineering and improvement of the process leading to improvement of

customer satisfaction and maintenance of Service Levels

• Eliminated challenges concerning technology,integration markets, organisation and processes

Job Profile:

• Introduced client account plans, as well as strategic thinking and planning for individual accounts related to

the company’s annual sales

• Researched, surveyed and analysed various markets & demographics with the focus to understand

competition, product demands and current trends in the respective regions.

• Created customized targeted approaches and executed marketing and sales campaigns for all the new

markets to aid company’s expansion and further growth

• Designed,managed and executed all marketing strategies, based on nature of the market, copyright

requirements and cost and markup factors

• Managed & guided the Sales & Business Development team in sourcing, managing and implementing new

business opportunities and to effectively promote events to target audiences

• Developed promotional material including marketing collateral, print copies, product catalogs and event

marketing displays

• Developed and administered marketing database for all year round marketing including client and prospect

information, mailing list applications, e-mail and social marketing applications

• Directed and oversaw all aspects of customer service policies, objectives, and initiatives.

• Established procedures and policies governing customer correspondence and the handling of customer

complaints

• Negotiated agreements, coordinated and supervised all activities of personnel, subcontractors and vendors to execute all aspects of the event both pre-event and on site ensuring lowest cost and highest quality of service

Aug 2007Aug 2008

Assistant Manager

Unisource Worldwide Pvt. Ltd.

  • Established the Real Estate Site Selection Process in India Office as an operational support unit for HQ
  • Transitioned project from on-shore to off-shore location and ensured successful implementation of the entire project within scheduled timeframe to achieve client satisfaction and also avoid unnecessary project cost escalation
  • Prepared process groundwork namely assignments; process mapping; documentation; design details; migration planning and implementation.
Dec 2006Jun 2007

Team Leader

BT Openworld (British Telecom)

  • Monitored performance of a team of 20-25 technical team members
  • Conducted reviews and analysed team performance to improve team productivity leading to improvement of process productivity
  • Evaluated Team Service Levels pertaining to available time to ensure maximum productivity and also take rightful measures in case of deviations
  • Handled critical customer issues to ensure speedy resolution leading to maximum customer satisfaction
Aug 2004Oct 2006

Team Leader

LOOT (Subsidiary of Daily Mail Group Ltd.)

  • Increased the popularity of the Daily in the north of UK leading to increase in revenue generation for the organization
  • Managed and supervised of a team of 12 outbound sales executives; ensured adherence to organizational quality standards in handling of sales associated telephone calls
  • Identified trends and recommended guidelines to improve performance levels with the aim of increasing team productivity leading to process development
  • Conducted appraisal and development sessions of the associates and analysed coaching needs based on individual success in achievement of targets

Education

May 2004Aug 2006

Diploma in Business Administration, Marketing Communications and Tourism Studies

London College of International Business Studies

Business Administration, Marketing Communications and Tourism Studies

Jun 2000Jun 2003

Bachelor of Commerce

University of Mumbai