Sohail Dewani

  • मुंबई महाराष्ट्र
Sohail Dewani

Summary

Results oriented leader with more than 8 years Global experience in diverse roles & organisations in

United Kingdom & United States of America. Expertise in business development, quality management

and continuous process improvement. Proven expert in identifying and implementing cost-saving

opportunities through process re-engineering and automation. Additional core competencies include

  • � Key Account Management
  • � Channel Sales & Marketing
  • � Customer Relationship Management
  • � Inventory Management
  • � Event Planning & Management
  • Team Management

Work History

Work History
Mar 2010 - Jul 2012

Operations Manager

Noor Punjani & Sons Inc DBA Jewelry Land

Key Accomplishments:

• Managed the organisation as head of operations in Sales, Marketing and Key account Management

• Identified growth opportunities related to the practice in both new and existing account base and successfully

penetrated new markets across North America, South America and Europe.

• Captured larger market share by increased business accounts and maintained average sales growth at 30%

per year

• Introduced, implemented & integrated RFID technology reducing the inventory lag time thereby reducing

margin for human error and saving business costs.

• Established automatic reorder point planning procedure and automation using demand forecasts hence

ensuring adequate stock availability and reducing dead stock levels

• Played key role in the continuous re-engineering and improvement of the process leading to improvement of

customer satisfaction and maintenance of Service Levels

• Eliminated challenges concerning technology,integration markets, organisation and processes

Job Profile:

• Introduced client account plans, as well as strategic thinking and planning for individual accounts related to

the company’s annual sales

• Researched, surveyed and analysed various markets & demographics with the focus to understand

competition, product demands and current trends in the respective regions.

• Created customized targeted approaches and executed marketing and sales campaigns for all the new

markets to aid company’s expansion and further growth

• Designed,managed and executed all marketing strategies, based on nature of the market, copyright

requirements and cost and markup factors

• Managed & guided the Sales & Business Development team in sourcing, managing and implementing new

business opportunities and to effectively promote events to target audiences

• Developed promotional material including marketing collateral, print copies, product catalogs and event

marketing displays

• Developed and administered marketing database for all year round marketing including client and prospect

information, mailing list applications, e-mail and social marketing applications

• Directed and oversaw all aspects of customer service policies, objectives, and initiatives.

• Established procedures and policies governing customer correspondence and the handling of customer

complaints

• Negotiated agreements, coordinated and supervised all activities of personnel, subcontractors and vendors to execute all aspects of the event both pre-event and on site ensuring lowest cost and highest quality of service

Aug 2007 - Aug 2008

Assistant Manager

Unisource Worldwide Pvt. Ltd.

  • Established the Real Estate Site Selection Process in India Office as an operational support unit for HQ
  • Transitioned project from on-shore to off-shore location and ensured successful implementation of the entire project within scheduled timeframe to achieve client satisfaction and also avoid unnecessary project cost escalation
  • Prepared process groundwork namely assignments; process mapping; documentation; design details; migration planning and implementation.
Dec 2006 - Jun 2007

Team Leader

BT Openworld (British Telecom)

  • Monitored performance of a team of 20-25 technical team members
  • Conducted reviews and analysed team performance to improve team productivity leading to improvement of process productivity
  • Evaluated Team Service Levels pertaining to available time to ensure maximum productivity and also take rightful measures in case of deviations
  • Handled critical customer issues to ensure speedy resolution leading to maximum customer satisfaction
Aug 2004 - Oct 2006

Team Leader

LOOT (Subsidiary of Daily Mail Group Ltd.)

  • Increased the popularity of the Daily in the north of UK leading to increase in revenue generation for the organization
  • Managed and supervised of a team of 12 outbound sales executives; ensured adherence to organizational quality standards in handling of sales associated telephone calls
  • Identified trends and recommended guidelines to improve performance levels with the aim of increasing team productivity leading to process development
  • Conducted appraisal and development sessions of the associates and analysed coaching needs based on individual success in achievement of targets

Education

Education
May 2004 - Aug 2006

Diploma in Business Administration, Marketing Communications and Tourism Studies

London College of International Business Studies

Business Administration, Marketing Communications and Tourism Studies

Jun 2000 - Jun 2003

Bachelor of Commerce

University of Mumbai