Summary

A team-oriented, performance-focused, multilingual Human Resources Manager with expertise in establishing policies and procedures, recruiting and hiring key employees, developing personnel, retaining employees, creating HR initiatives and fostering overall growth opportunities. Strong leader and persuasive communicator who can champion ideas throughout a company. Proven ability to partner with management to develop strategies that enhance employee productivity and staff promotions. Exceptional academic qualifications, including a forthcoming Bachelor of Commerce in both Human Resources Management and Management from Murdoch University (2016). Strategic thinker, self-motivated professional able to manage several tasks and perform under pressure in fast-paced, deadline-focused environments.

Highlights:

☛ Expertly trained and transformed newly enlisted recruits to fill various military positions that led to the qualification of over 150 officer cadets or specialist cadets who qualified for command schools, with a demonstrable increase of 20-30%.
☛ Developed and implemented innovative Modified CRM & ATS databases for programme management, leading to a significant increase in administrative efficiency, time-savings, and data accuracy.
☛ Deftly administered Level 3 and 4 Outcome Evaluations for candidates referred by CUGE that analyses the impact of training on businesses; leading to the comprehensive identification of possible skill gaps for development.
☛ Provided expert assistance in redesigning a comprehensive management training programme which resulted in significantly reduced man-hours.
☛ Provided exceptional in-house orientation to new sales representatives that lead to a 35% increase in sales during the period FY2010/11.

Work History

Work History
Nov 2014 - Present

Executive, Manpower Development

National Parks Board

☛ Carefully regulated applicant screening measures ensuring the recruitment of high calibre individuals, growth in human capital innovation, as well as dramatically strengthening CUGE’s image.
☛ Conducted specialised training needed assessments for clients and assisted them in mapping routes to professional certifications and advancement, leading to high commendation and referral rates.
☛ Developed and implemented innovative Modified CRM & ATS databases for programme management, resulting in a significant increase in administrative efficiency, time-savings, and data accuracy.
☛ Deftly administered Level 3 and 4 Outcome Evaluations for candidates referred by CUGE that analyses the impact of training on businesses; leading to the comprehensive identification of possible skill gaps for development.
☛ Developed a strategic leadership development plan to transition a site leadership team that was excessively reactive and tasks are driven to a balanced team which can better manage the current and future challenges of the organisation.
☛ Produced other internal incentives including recognition programmes, initiatives, events and activities to enforce our strategic vision and increase retention.
☛ Analysed processes to determine areas for improvement in the WSQ programmes offered by CUGE, significantly boosting efficiency and cost reduction.
☛ Optimised administrative programme management procedures through automation which succoured for the 500% growth in courses conducted between FY15/16 and FY16/17.

Oct 2012 - Aug 2014

Platoon Sergeant / Platoon Chief Trainer

Singapore Armed Forces

Rendered 1 Year and 10 Months of National Service as required under the Enlistment Act.

☛ Researched and launched a successful knowledge management system to document operations and practices that facilitated succession planning and prevented "brain-drain" when staff leaves.
☛ Expertly trained and transformed newly enlisted recruits to fill various military positions that led to the qualification of over 150 officer cadets or specialist cadets who qualified for command schools, with a demonstrable increase of 20-30%.
☛ Provided expert assistance in redesigning a comprehensive management training programme which resulted in significantly reduced man-hours.
☛ Organised and initiated new policies, enforced them routinely which created opportunities to make decisions, implement decisions, and accept ownership and responsibilities to meet objectives and goals.
☛ Responsible for the development and implementation of recruit training programmes to ensure new candidates are equipped with the tools necessary to succeed.

Awards and Commendations:
☛ Commander's Coin, June 2014
☛ Commanding Officer's Coin, April 2014
☛ 
Letter of Commendation for Contributions to Training of Company Best Recruit, April 2014
☛ Letter of Commendation for Contributions to Training of Platoon Best Recruit, January 2014

 

Aug 2008 - Oct 2012

Executive Consultant

Rub-A-Fox by Greencapsicum.com

☛ Selected to assist with Customer Relationship Management developments by thorough researching of customer behaviour and training sales associates in customer service for objective achievement.
☛ Provided exceptional in-house orientation to new sales representatives that lead to a 35% increase in sales during the period FY2010/11.
☛ Visualised and deployed the early stages of the e-commerce web applications utilising a variety of tools such as MS-Visual Studio 2010 that includes ASP.NET frameworks and MySQL commands that enable big data analyses on consumer purchasing behaviours.
Spearheading the CSR project on autism in Singapore lead to the strengthening of the company’s image and market presence which translated to an increase in sales during the first quarter of 2012.

Mar 2010 - Sep 2012

Facilitator (Freelance)

The Absorbent Mind Pte Ltd

☛ Engaged up to 1000 participants in experiential learning cycles that enriched thought processes and discussion quality, as well as identified and addressed hidden or subconscious issues through tailored activities.
☛ Facilitated highly engaged discussions using framing and anchoring techniques that led to increased group engagement and participation.

Dec 2010 - Jul 2012

Associate Conducting Officer (Freelance)

Ace Adventure Singapore

☛ Utilised a variety of monitoring techniques to oversee participant safety, including conducting frequent risk assessments.
☛ Regularly managed adventure tower operations for more than 10 major events in Ngee Ann Polytechnic and was consistently commended for strong leadership ability.

Jun 2011 - Feb 2012

Associate Trainer (Freelance)

Mastereign Enrichment Pte Ltd

☛ Orchestrated knowledge-sharing sessions on games leadership methodology and results-orientated facilitation processes for trainers specialising in 'youth-at-risk' programmes, which developed multiple new training delivery styles in the team.
☛ Masterminded and administered a soft-skill programme on team leadership and interpersonal communications for more than 150 students in various Secondary schools that positively influenced their academic performance and attitude.

Nov 2008 - Nov 2009

Training Assistant & Outdoor Education Coach (Freelance)

Adam Khoo Learning Technologies Group

☛ Masterfully orchestrated the logistical needs for training of each delivered programme through the strategic use of resources, ensuring the timely delivery and smooth flow of the programmes.
☛ Inspired numerous young minds in academic excellence through a series of programmes imparting study and planning skills

Education

Education
Jan 2015 - Oct 2016

Bachelor’s Degree, Human Resources Management and Management (Double Major)

Murdoch University

Relevant Coursework: Advanced Human Resource Perspectives, Employment Relations in Asia, Workplace Law, Organisational Theory and Behaviour, Organisational Development and Human Resource Management, Human Resource Economics, Knowledge and Organisational Learning, Strategic Management, International Management

Projects / Assignments:
☛ HR Issues: Blowing Up HR
☛ The Future of HR Systems and Practices in Singapore
☛ An Analysis of Generational Diversity Issues within Organisations and Its Impact on Organisational Development Strategy
☛ Unitarianism and Pluralism in Singapore Employment Relations

This degree is also holding professional recognitions from:
☑ Australian Human Resources Institute (AHRI)
☑ Australian Institute of Management (AIM)

Apr 2009 - May 2012

Diploma, Business Information Technology

Ngee Ann Polytechnic

Business Information Technology (BIT) students, learns how to harness technology to develop solutions and systems that will increase business profits. This course has equipped and exposed me to essential business knowledge in accounting and economics, as well as technology skills in information processing, big data analytics, mobile applications and database systems.

Relevant Coursework: Business Communications, Corporate Communication, International Business, Service Logistic Management, Service Operation Management, Business Law, IT Law and Governance, Integrated E-Business Systems, Business Analytics & Intelligence, Enterprise Creation & Development

Other Coursework: Propless Games and Prop-less Games by AF Learning, Games Leadership Course by Outward Bound Singapore, Risk Assessment Management Skills by ITHACA Pte Ltd

Awards: Gold Certificate of Achievement in CCA

CCA Commitments: 
President, APEX-I Ngee Ann Polytechnic
☛ Executive Committee Logistics Officer, Ngee Ann Outward Bounders
☛ Adventure Racer, Ngee Ann X-Ventures
Campus Liaison & Volunteer Cadet Officer, Headquarters National Cadet Corps (HQNCC)

Certifications

Certifications
2016

11.132x: Design and Development of Educational Technology

Massachusetts Institute of Technology (MIT)
2016

ISE101x: Knowledge Management and Big Data in Business

The Hong Kong Polytechnic University
2016

Project Management Workshop for Senior Officers

Civil Service College
2015

Interpersonal Communication Skills for Green Space Managers

Trust Management Centre
2007

Advanced Elective Module in Creative Product Design

Nanyang Polytechnic

Skills

Skills

Orientation

Management-Level Training

Staff Leadership

Organisational Development

Needs Assessment

Strategic Recruiting

Growth Strategies

HR Management

Employee Relations