James Smith

Serve as a key member of software QA team as the lead QA consultant on User Acceptance Testing for the U.S Veterans Affairs Health Care division. Supervise a five-member software QA testing team in developing and implementing automated test management tools and quality-control methodologies to ensure compliance with QA standards, federal regulations and customer specifications. Results:

• Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes. Led QA effort that:
• Imported entire suite of manual Test Scripts into automated testing tool, which reduced execution time and logged concise test metrics.
• Produced reliable Requirements Traceability by automatically mapping apex level feature artifacts to Test Cases.
• Automated test execution results which captured comprehensive and concise testing data leading to reliable, streamlined reporting.
• Deconstructed multi-feature Test Cases into single feature Test Cases suitable for segmented testing and traceability.
• Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues. Leveraged developer relationship background to communicate effectively with software design team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases.

Promoted to serve as Senior QA Engineer, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, performance, load, regression, stress and data interface testing. Provided developer teams with detailed reports on quality metrics, defect identification, reporting and validation. Results:

• Key contributor in the design, development, testing and support of proprietary Customer Service software. This module allowed clients to report and track Support Tickets, Defects, Products and Solutions throughout the resolution lifecycle.
• Designed and implemented automated test cases addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
• Implemented automated Test Suite containing all resolved defects eliminating undetected recurrences.
• Delivered thorough QA testing reports that determined product quality and release readiness.

Worked with team providing hospitality software installation on client sites. Provided on-site client training, support and system configuration tailored to the needs of the customer. Executed QA testing in support of the development phase of new software releases, service packs and hot fixes.