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Lorraine Lubanski

Dedicated, detail-oriented, and committed to an excellent customer experience


Aug 2009May 2014

B.A in Asian Pacific American Studies

Arizona State University

     Academic Accomplishments

      • MAJ GPA 3.66, Dean’s List 2014
  • Internship experience: Island Liaison (Jan 2014 - May 2014)
    • Supervisor: “Auntie" Claudia F Kaercher, founder of Island Liaison
    • Island Liaison: an organization which assists and guides Pacific Islanders in the Valley with acclimating to American life and finding/utilizing resources (i.e. healthcare access and education)
  • Pioneered as first female, first Pacific Islander, and second student overall to graduate with APAS degree
  • Presented undergraduate speech at the Asian and Pacific Islander American Convocation upon graduation
    • Chosen for this to set an example to graduating class and future students who may hesitate to choose APAS as an academic option by sharing personal story
  • Held Student Representative position within the APAS department for a year
    • Duties included: providing critical feedback to faculty on improvements to the curriculum, obtaining student feedback, and some light grading

Work experience

Apr 2016Present

Technical Support Representative

Volt Workforce Solutions
  • Utilize tools and information to research and resolve customer issues
  • Pay attention to details while driving forward to provide great customer service
  • Provide resolutions on first contact to avoid frustration over multiple transfers and to hold self-accountability
Jul 2015Mar 2016

Crew Member

  • Key Employee: Delighted guests with fast service and friendly conversation
  • Safety Captain: Enforced coworkers to follow safety guidelines
  • Had a hand in most daily duties: cashiering, maintenance, drive-thru order-taking, and fryline
  • Asked to provide training by new hires on frontline register; learned how to interact with new staff and make sure they meet Arby's speed, accuracy, and friendliness standards
Oct 2014Jan 2015

Cast Member

The Disney Store­

Tempe, AZ

  • Gave attentive and warm customer service experience to all guests via greeting, assisting with shopping, spontaneous events, and closing sales at the "box office"/register
  • “Worked magic” backstage via filling product onstage and general store tidiness; helped open and close store occasionally