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Summary

Responsible and dedicated Leasing Consultant professional with 9 years of experience in fast-paced environments and diverse environment. Strong and cooperative team player who enjoys working with people and operating direct telephone contact. Experienced in residential housing and knowledgeable of Tenant/Landlord law and Fair Housing laws. Detail-oriented, thorough and accurate in taking and relaying information. Well-organized to handle a variety of assignments and follow through from start to finish. Strong work ethic and attention to detail, with eagerness to learn and willingness to contribute toward meeting a company’s goal.

Work experience

Jul 2014Present

Leasing Consultant

Willow Creek Estates
  • Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
  • Advised prospects regarding their housing needs.
  • Kept up to date on properties and real estate demands and market issues in order to prudently guide clients.
  • Built and maintained cordial, long term relationships with prospects.
  • Processed and verified applications in a timely manner which increase the likelihood of successful rentals
  • Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction.
  • Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions.
  • Conducted searches, performed credit and background checks, scheduled appointments and presented properties to customers.
  • Coordinated move-ins and move-outs
  • Received training for Property Management

                   Special Achievements

    • 70% or better conversion ratio
    • Top 5 every month with Leasehawk scores
    • Was awarded Leasing Consultant of the Quarter (April 2015)
    • Was awarded Most Improved Property of the Quarter (July 2015)
Jun 2006May 2014

Receptionist

USA Muffler & Brakes
  • Welcome visitors, determine nature of business, and direct visitors to suitable employee
  • Answer incoming telephone calls; operate multi-line telephone system
  • Receive, sort, and route mail
  • Monitor visitor access and issues passes
  • Order, receive, and maintain office supplies
  • Assemble listing packages
  • Help with document scanning

Special Achievements

    • Restructured the reception area which improved overall efficiency by 60%
    • Executed customer care strategies that led to a 75% drop in complaints
    • Implemented a new invoicing database which increased revenue and decreased overhead

Education

Sep 2011May 2016

Economics

Purdue University
Jun 2014Jul 2014

Pharmacy Technician

Penn Foster Career School

Text Section

Technical Skills

Proficient in Advanced Excel Word PowerPoint Outlook Access Yardi Google Docs