Summary

Responsible and dedicated Leasing Consultant professional with 9 years of experience in fast-paced environments and diverse environment. Strong and cooperative team player who enjoys working with people and operating direct telephone contact. Experienced in residential housing and knowledgeable of Tenant/Landlord law and Fair Housing laws. Detail-oriented, thorough and accurate in taking and relaying information. Well-organized to handle a variety of assignments and follow through from start to finish. Strong work ethic and attention to detail, with eagerness to learn and willingness to contribute toward meeting a company’s goal.

Work History

Work History
Jul 2014 - Present

Leasing Consultant

Willow Creek Estates
  • Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
  • Advised prospects regarding their housing needs.
  • Kept up to date on properties and real estate demands and market issues in order to prudently guide clients.
  • Built and maintained cordial, long term relationships with prospects.
  • Processed and verified applications in a timely manner which increase the likelihood of successful rentals
  • Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction.
  • Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions.
  • Conducted searches, performed credit and background checks, scheduled appointments and presented properties to customers.
  • Coordinated move-ins and move-outs
  • Received training for Property Management

                   Special Achievements

    • 70% or better conversion ratio
    • Top 5 every month with Leasehawk scores
    • Was awarded Leasing Consultant of the Quarter (April 2015)
    • Was awarded Most Improved Property of the Quarter (July 2015)
Jun 2006 - May 2014

Receptionist

USA Muffler & Brakes
  • Welcome visitors, determine nature of business, and direct visitors to suitable employee
  • Answer incoming telephone calls; operate multi-line telephone system
  • Receive, sort, and route mail
  • Monitor visitor access and issues passes
  • Order, receive, and maintain office supplies
  • Assemble listing packages
  • Help with document scanning

Special Achievements

    • Restructured the reception area which improved overall efficiency by 60%
    • Executed customer care strategies that led to a 75% drop in complaints
    • Implemented a new invoicing database which increased revenue and decreased overhead

Education

Education
Sep 2011 - May 2016

Economics

Purdue University
Jun 2014 - Jul 2014

Pharmacy Technician

Penn Foster Career School

Text Section

Technical Skills

Proficient in Advanced Excel Word PowerPoint Outlook Access Yardi Google Docs