Eric Nicholls

Eric Nicholls

It Support & Technical Sales

Work History

Work History
Oct 2014 - Mar 2015

Sales Supervisor


Sales Supervisor at an exclusive retail store of GASCO home appliance products.

Jun 2014 - Aug 2014

Sales Supervisor


Electronics Store supervisor in charge of daily retail sales and sales representatives.

Feb 2013 - Feb 2014

Technical Support Representative IV

Hewlett Packard

Advanced and professional IT support for HP corporate accounts and management of their servers and mainstream applications.

Oct 2012 - Jan 2013

Technical Support Representative

LG Electronics

Provide technical support for Mobile devices, Smart Phones, Tablets, Feature Phones, Mobile USB Modems, Etc. Share best practices with team mates and upper management to improve the service.

Dec 2011 - Jun 2012

Sales Executive


Sales, B2B relations, Online Marketing, Business Proposals, Business Contracts,
Strategies, Projects, IT Adviser.

Sep 2006 - Sep 2011


Sales Coach

Started as a Hardware Support Representative for the US Market, then I moved to the Parts and Services Sales Department to finally become a Technical Sales Coach for Latin America and The Caribbean. I trained tech representatives to offer and sell our products and services directly. This involved parts, upgrades, onsite technical services, online services, technical contracts and software.

Weekly Assignments

One-on-ones (1x1s) with technical support agents.

  • Set metrics.
  • Generate sales and performance reports.
  • Call audits.
  • Coaching, sales training and calibrations.
  • Process purchase orders, verify bank deposits and pre-approve credit lines.
  • Supervise inventory and request items for stock.
  • Update the policies and procedures.