Investigated and analyzed client complaints to identify and resolve issues.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- CORONA ,CA