Diana Gonzalez

  • (951)254-8758
  • glilg0306@gmail.com





  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Microsoft Office
  • Results-oriented
  • Self-directed
  • Professional and mature


Investigated and analyzed client complaints to identify and resolve issues.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Work History

Work History
Feb 2013 - Apr 2015

Customer Service Representative/ Receptionist


Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Resolved product issues and shared benefits of new technology.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.

Sep 2010 - Jan 2013

Service Associate 1

ACE Cash Express

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Performed field audits on wide variety of client's using Quick Books SystemPrepared financial and regulatory reports required by laws, regulations or boards of directors.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Communicated with customers via phone, email and in person to obtain payments on outstanding accounts.

Apr 2009 - Jul 2010


King Ranch Markets Corp.

Answered multi line phone system and routed calls to appropriate individuals. Greeted and assisted all of the office visitors making sure that their contact was a success. Maintained accurate supplies and general administration. Filed and supported office correspondence as necessary

Oct 2005 - Oct 2008

Chiropractic Assistant

Velasquez Chiropractic

Greet patients and competed paperwork prior to visit. Managed patients as they moved through the facility. Assisted in collections and other administrative duties as necessary


May 2004 - May 2005

Medical Assistant Certificate

Intercoast College
Sep 2000 - Apr 2004

High School Diploma

Santana High School