Allarik Mappa Curtis

  • Prague

Customer Service Associate / Ariba

Work History

Work History
Aug 2015 - Present

Customer Service Associate

Ariba

Customer Service Associate at (9 months) The Customer Support Associate is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations. 

Mar 2015 - Present

Marketing Volunteer / Communications Manager

Youth Included

“Youth Included” is a non-profit organization, managed by a team of academics, youth workers and experts in the field of youth work, intercultural cooperation and diversity promotion. We are also currently working on organizing RefuFest which involves coordinating a team of over 60 international people and a festival with over 7000 attendants. My role is too coordinate some of the planning and organize the communication strategy

Feb 2014 - Present

Secretary General, Leader

Model United Nations of University of New York in Prague

Model United Nations is a conference similar to the United Nations in which students participate as delegates to various UN Committees. Participants research and formulate political positions based on the actual policies of the countries they represent.

The role of Secretary General runs as a leader of the organization and provide as well as train students to participate in international conferences. I have grown the organization from 5 active members to 35 active members and increased our annual budget from nothing to 27,000 CZK. More details on our accomplishments can be found on www.munyp.com

Aug 2013 - Oct 2013

Day Porter

Charles Bridge Palace, Pinellis Hotels

As Day Porter, it is the duty to attend luggage's, customer complaints, and technical issues. The role had to focus on customer service at a four star hotel level of customer service.

Aug 2009 - Aug 2009

Information Technology Intern

Shanghai Volkswagen

The summer internship focused on identifying technical errors, and managing different computers within different sectors of the company and reinstalled systems on corporate computers.

Jul 2008 - Aug 2008

Marketing Intern

Shanghai Volkswagen

The internship taught me how to conduct market research and identify core competitors. Power Point presentation preparations for meetings were also mandatory.

Education

Education
Oct 2012 - Present

Bachelor in Mass Media and Communications, Minor in Marketing

University of New York in Prague

Mass media and communication major emphasizes the development of communication skills through standard modules in organizational and interpersonal communication, as well as professional modules in media writing for different fields such as print and broadcast journalism or public relations and advertising. 

Oct 2010 - May 2012

International Baccalaureate

The English College in Prague

The International Baccalaureate Diploma Programme (IBDP) is a two-year educational programme primarily aimed at students aged 16–19. The program is one that provides an internationally accepted qualification for entry into higher education, and is accepted by many universities worldwide.

Skills

Skills

Customer Service

As a Marketing student and ex hotel employee, also as a customer service associate, i am able to: Identify importance of customer feed back , identify problems in customer service, and create a marketing plan to improve customer service

Management

I have experience in running teams of international people as i run my own society in University which is called Model United Nations. I am also currently managing an international team to organize RefuFest in Prague where upto 7000 visitors usually attend annually.

Social Media Marketing

I am familiar with word optimization for spiders in order to reach up high in search engines. Able to optimize social engagement with followers to create a 2 way communication between brand and customers. Able to build a social community organically without paying for advertising.

Creating Marketing Strategies

I am able to use the 7 P's of Marketing to create a plan to be executed by analyzing competition, target markets, and customers wants and needs

Languages

English
Native or bilingual proficiency
Indonesian
Professional working proficiency
Chinese
Limited working proficiency

Hobbies

American Football (Prague Lions), Debating Teams, Running, Travelling , Photography, DJ, Volunteer Work/ NGO Work.