Susan Verghese


  • Meet and assist with newcomers to the country and refer them to appropriate se. 
  • Assistant More than five years doing transcriptions in an insurance setting and excellent knowledge of insurance terms.
  • Able to type 80 words per minute or more.
  • Able to communicate technical details verbally and in writing and excellent listening skills.Strong analytical and problem solving skills.
  • Possess strong workflow and leadership skills as demonstrated by working in both team environments and in the role of trainer and supervisor. 
  • Ability to work well under pressure to meet deadlines and interact amicably with co-workers and clients.
  • Excellent computer skills.
  • Fluency in English, Malayalam, Tamil, Indonesian and Malay languages.



  • Cardiac Diagnostic Services Department. Trillium Health Centre, Mississauga, Ontario.
  • St. Mathew's Mar Thoma Church, Sunday School Teacher.

Work History

Work History
2003 - Present


Crawford & Company (Canada) Inc.
  • Professional typing of claims reports, claimant's statements and correspondence for adjusters and managers.
  • Responding to claimants enquiries regarding status of their claim.
  • Proficient with the Claims Management System (CMS)
  • Excellent experience with Aviva System and General Insurance softwares.
Jan 2009 - Present

Intake & Orientation Assistant

Toronto District School Board (Newcomer Services for Adults, Morningside)
  • Meet with newcomers.
  • Provide information to help them settle with jobs, housing, transportation and more.
2002 - 2002

Medical Secretary

Family Physician's Office
  • Assisted the physician with
2001 - 2001

Administrative Assistant

Hospice of Peel
1995 - 2000

Executive Assistant

Canadian Uniform Limited
1990 - 1995

Clerical Assistant


2003 - Present


Insurance Institute of Canada
  • Passed exam and working towards CIP exams.
2001 - Present

Volunteer Training Program Certificate

Hospice of Peel
2001 - 2002

Medical Office Assistant Diploma

The Toronto School of Business