Sarah Turner

Sarah Turner

Work experience

Work experience
Sep 2009 - Present

Support Center Analyst

Shelter Insurance

Duties include:

  • Assist agents and employees with hardware and software related questions
  • Manage passwords using Active Directories and Vanguard Security Center
  • Provide technical support while maintaining a high level of customer service satisfaction
  • Assist with software upgrades and installations in a Windows environment
  • Troubleshoot internet connectivity in agents' offices via phone
  • Utilize Remote Support to assist in troubleshooting
  • Manage incidents and requests in CA Service Desk and adhere to Service Level Agreements
  • Also assist in training new Support Center Analysts in the basics of Service Desk, call etiquette, caller cues, Insurance basics, standard hardware and software
Jun 2009 - Sep 2009


Cellular Connections

Duties included:

  • Selling cell phones, plans, features and accessories
  • Troubleshooting cell phone problems
  • Selling home service, DSL and DirecTV
Aug 2005 - May 2009

Assistant Manager

Duties included:

  • Accounting and nightly paperwork
  • Projection basics and repair
  • Supervised Front Line Staff in daily duties
  • Box Office transactions including movie tickets and gift certificates
  • Basic concession duties
  • Cleaned auditoriums after shows
  • Periodically checked comfort levels


Aug 2005 - May 2009

Bachelor of Arts

Fort Hays State University

Activities Include:

  • FHSU Singers (2005-2006)
  • Concert Choir (2005-2009)
  • Symphonic Winds (2005-2009)
  • Marching Band (2005-2009)
  • Sigma Alpha Iota International Women's Music Fraternity (2006-2009)
    • Corresponding Secretary (2006-2007)
    • Vice President of Ritual (2007-2008)
    • Recording Secretary (2008-2009)
  • Musical Arts Council (2006)
  • FHSU Flute Choir (2007)
Aug 2003 - May 2005

Associate of Arts

Activities include:

  • MACC Singers (2003-2005)
  • MACC Singers Summer Tour of Italy (June 2004)



CA Service Desk

Able to utilize the features of CA Service Desk to create and track incident and request reports and adhere to Service Level Agreements

Microsoft Office

Proficient in Microsoft Office 2003-2007 applications, including Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint for use in personal and professional documents and presentations



Associate of Insurance Technology (AIT)

The Institutes
Nov 2012 - Present

HDI Desktop Support Technician



  • Reading
  • Music
    • Performance
    • Composition
    • Appreciation
  • Meeting new people
  • Photography
  • Spending time with friends and family
  • Spending time outdoors



Terry Crull

Angie Pezold