Reading, poetry writing, PC gaming, Chess


To build my career and become an asset to those who offer me the opportunity.


Sabelo is self-motivated Junior IT professional looking for a challenging position in software development, Information Systems or any other IT related position.As a junior in his field he has experience in providing service support and solutions, coupled with extra services not related to IT. These extra services are providing training, administration, and analysis. In his previous occupations he has used both external and internal motivation to help him produce exceptional results.

Currently he is eager to find a company that will test his expertise to the maximum level and allow his to grow both career wise and proficiently. To learn more about this dynamic individual, please browse through this document.


Jan 2006 - Nov 2008


Mangosuthu University of Technology

The programme provided me with computer software development skills as well as theoretical and practical grounding for work in the information and communication technology sector as dictated by industry needs.Composed of the following modules:

Software Development (Major) Information Systems (Major) Internet Programming II Commercial Programming (Oracle) Technical Programming (Java) Systems Software (operating systems and networking fundamentals)



Personal Attributes

Teamwork, presentation, communication, keeping a clear head under pressure, conflict resolution, attention to detail, quick learner, systematic and analytical thinking, and people skills.

MS Office 2003 & 2007 Suite

Ability to use following components of MS Office extensively: MS Word/PowerPoint/Excel/Access/Publisher/Visio/Project/Outlook/InfoPath

A+ and N+

Currently I am working with obtaining my A+ and N+ certification. I have recieved training and obtained the required skills under this certification.

Web Development

My advance web development capabilities encampuses analsis, design, development, and maintenance work using the following languages: ASP.NET, Java Script, VB Script, and HTML,/XHTML

Operating Systems

I am familiar with the environment of Window OS, which would be Windows 2000, XP, Vista, Windows 7, and Linux Ubuntu. My areas of experience are: Installation, Configuration, Administration


I am knowledgable in SQL Server, Oracle 10g, and MS Access. I can provide the following services in the above mentioned databases: Analysis, Design, Development, and Maintenance

Remedy Service Management Suite

This is the application that was introduced to me at Business Connexion, with it I am able to seamlessly provide service desk and customer support with ease.

Software Development Life Cycle

Capable of executing all the phases of the SDLC: Planning, Analysis, Design, Implementation, and Support

Crystal Reports

- Designing and generating reports - Retrieving data from live databases


This is the language that I frequently use when performing structured programming.


Implemented in MS Visual Studio 2005/2008.


The Java development language was the first programming language I was introduced to.


Visual Basic programming language from the .NET package, I'm also familiar with VB6. Implemented in MS Visual Studio 2005/2008.

.NET Framework 2.0-3.5

This is a Microsoft development package I am familiar with from the Software Development Life Cycle (SDLC).

Work History

Work History
Sep 2009 - Present

Junior Customer Engineer

Business Connexion

At Business Connexion I am with the Remedy team, providing SMC back-office support.Responsibilities:- Logging and attending calls logged on Remedy- Creating and generating reports using Crystal Reports v8.5 and v10- Submitting specific daily reports to individual requesters- Providing Remedy training to other end-users Remedy admin:  * Deletion of CTIs and Summaries  * Amendment of CTI's and Summaries  * Creation of a new Servicing Branch  * Amendment of a Servicing Branch Name  * SLA tracking

Feb 2008 - Oct 2008


Mangosuthu University of Technology

- Providing academic assistance to Java programming 1 students.- Establishing liaison with the lecturer and working under the lecturer’s directions.- Working with the lecturer in maintaining records on each student being tutored including follow-ups and assessments.- Help students develop positive attitudes towards learning and studying.- Help students develop self-confidence, raise self-concept and reduce anxiety or fear of failure in academic work.- Assisting students in achieving a better understanding of the subject material and improving capabilities in designated areas.

Sep 2008 - Sep 2008


Thumla Training & Consulting cc.

At Thumla Training & Consulting I worked with two groups of 20 clerks from the Department of Education, Pinetown District for two weeks on the intermediate computer skills training program.Responsibilities:

  - Preparing a one week lesson preparation for MS word, excel, PowerPoint and access, in addition I also had to include the internet and email.  - Present the summary of the lesson plan to the program coordinators  - I had to present the lesson to the groups  - Integrate the lessons I have presented to their daily activities for clear understanding.  - At the end of each week I had to test and grade each group member for computer literacy on the lessons I have given.  - Assemble a spreadsheet with grades and performance chart of each group.

Jun 2005 - Dec 2005


Sibonokuhle High

- Teaching grades 8 and 9 Natural Science and Mathematics respectively- Weekly lesson preparations- Preparing, giving, and grading classroom assessments as well as periodical tests and the examination for subjects.- Assembling mark lists for performance analysis and year mark calculations.

- I was also given a class teacher role for one grade 8 class where my responsibilities were:      * To maintain order within students      * Ensuring the class was clean at all time      * Marking the attendance register- Preparing student report cards and class mark schedule