Stuart Mintz

Work experience

Work experience

Senior Systems Support Engineer

DHL Information Services(Americas)

DHL Information Services(Americas) Scottsdale, Arizona

Senior Systems Support Engineer2005 – 2009

* Provided exceptional 24x7 production support of customer service applications utilizing HP-UX, Unix,

Unix Scripting and IBM/Universe, while maintaining 99.9% uptime, increased from 77%.

* Managed implementation of all approved and accepted programs with near 100% success of deployed

changes, but always taking pains to assure easy rollback.

* Performed technical acceptance testing (Q/A and T/A) for new application releases, collaborating with

Level III software engineers, database and system administrators.

* Proactively designed IBM/Universe and Unix scripted utilities to resolve critical issues, thereby omittingdata error possibilities.

*Developed Unix shell scripts for automating and monitoring background application processes and to aid in the reporting of timely important data.

*Wrote troubleshooting documentation for easy to use resolutions for on call support leading to decreasing the need of support personnel by 75%.

*As the SME (subject matter expert), trained and mentored fellow team members

*Designed data extraction and reports for management in order to better understand the volume necessities which resulted in more meaningful staffing, thereby reducing labor costs.

*Initiated in timely communication with all stakeholders during releases and critical issues.

DHL Information Services(Americas) Scottsdale, Arizona

Senior i-Series Systems Engineer2004 – 2005

*Went on-site to Canada to create knowledge transfer documentation for the AS/400 Manifesting system, written in RPG and Lansa.

*Worked very closely with off-shore Level III programmers to interpret user’s needs.

*Created and modified RPG and CL programs used in the Package Manifest System.

Sterling Insurance, (Life/Accident producer)Phoenix, Arizona

2002 - 2003

CGC Corporation, Scottsdale , Arizona

Provider of construction software for i-Series2001 – 2002

Senior I Series Programmer

*Performed RPG programming for a construction software company on an iSeries platform. Supported the Sylvon (MKS) Change management system for custom software in a multiple release environment, which was maintainedfor a base in excess of200 customers.

* Used extensive RPG / CL experience to assist programmers when they had problems incorporating

changes in their code thereby increasing productivity and spirit.

*Individually instruct or help all the users on the correct usage of MKS Change Management and methods to alleviate problems causing dissatisfaction.

*Designed and programmed tracking software in order to evaluate individual programmer productivity.

*Wrote custom RPG software to supply the customer base with the 1st means of keeping track ofDDS and data base changes, thereby helping to increase satisfaction on the customer level. Converted it to a web based document that was downloaded by the customers.

N&M/SSGSystems Consultants, Inc.Cleveland, Ohio

Service to AS/400 clients in Logistics and retail1987 –2000

Senior AS/400 RPG Developer

*Designed and wrote RPG and CL applications for explosion parts lists for use in the manufacture of

radiation detection meters.

*Convert multiple BPCS A/R programs to blend with a DEC/VAX system replacingselected components from the AS/400 and designed AS/400 standard DDS database specs for flat file migration from DEC/VAX.

*Created 1st documented procedures and programs for daily backups and off site data storage.

*Volunteered and provided in-house RPG and CL training of programming staff, thereby reducing

training costs.

*Managed24/7 on call team reducing number of critical issues by 75%.

*Designed DDS specs and developed programs to translate EDI transaction sets to AS/400.

*Wrote numerous AS/400, RPG programmer productivity shortcuts and utilities enabling the staff to more effectively complete their projects on time and within budget.

*Installed patches, upgrades, operation support to our AS/400 and Midrange customers.

*Wrote EDI programs to send and receive orders and statuses to and from our customers and vendors,

utilizing ISO standards.

* Formed teams to work closely with SAP programmers to integrate RPG software with the SAP package.



IBM, Kofax, Lansa

Received certs in Lansa, Kofax Ascent Capture, IBM.Universe and UniBasic

Scottsdale Community College

Linux Administration

Paradise Valley Community College


Lakeland Community College

Java, C

Ohio State University




Abstract:         Demonstrated ability to work with business, IT management as well as users to establish and gain consensus on goals, objectives and deliverables.  Calm demeanor in attending to critical system issues.  Highest degree of ongoing pro-active application maintenance and enhancements. Areas of technical knowledge:  RPG and CL programming for AS/400 i-Series platform; TATOOLS; Unix and Unix Scripting for HP/UX; Linux; IBM/Universe programming;  Multi-Value and Relational Database programming and documentation;  Network+(TCP/IP protocols); HP Server Environment; Project Management; Aldon Change Management. Applications:                              MS Office 2003, 2008,2010 products;  ITIL process foundation;  Proprietary Retail POS; Logistics; Distribution; Accounts Receivable/Payable;  Manufacturing; EDI; Faxstar; PCMiler interface; WMS;  Pick Basic; HP Service Desk Ticketing and Problem Management; VMWare; Level II support.


*As Business Analyst and SME, provided World Class user and application support, definition and

direction of the most critical of DHL’s applications:U.S. Imports.

*Applied knowledge of Unix Scripting to create easily run utilities to resolve the most critical of issues,

which previously caused downtime.

* High ability to incorporate technical knowledge and inter-personal skills into first-class application

support with platforms such as 10+ years in AS/400 i-Series, RPG and CL, 5+ years in HP/UX Unix

and Unix scripting.

*Produce good and easy to understand documentation, with the enjoyment and ability to mentor peers.

* Proactive approach to problem solving leads to lower support costs and more up-time.

* Co-managed many vital software releases with a high degree of success by leading the life cycle

of these releases, from incident management and resolution, problem creation, through Change Management Implementation.

*Effective time manager in supporting critical issues in a fast paced environment, with excellent interpersonal and communication skills.

* Defined and delivered the necessary needs to improve critical issues from 77% to 99.7%.

*Elevated user confidence from near-zero to the #1-ranked support service by increasing teamwork, mentoring, and performance of support team 28% regarding all reported issues. * Currently striving to add Linux Administration to my Unix abilities.


Utilize my expertise and inter-personal skills in aiding a company with internal support, Q/A, New release Implementationj



ITIL 1.4

DHL and HP

IBM UniData




Kofax Ascent Capture

Lansa Corp