Shawn's Determination

I have worked full-time while going to school, cheerfully and without any help from anyone. This is a reflection of the amount of determination I have to succeed. Though most of this experience is not directly related to finance or marketing or other academic business concepts, I have much more work experience than some other recent college graduates. Few customer services related situations are more intense or require a more responsible and predictable person than an Open Heart Recovery floor. However, hopefully my degree will allow me a broader range of jobs, not necessarily focused in health care or law enforcement.

Career Goals

To obtain a position with an organization utilizing my education, didication and hard work. To be employed by a company that has the ability to teach the key functions in the business or organization.


If you think that I might be a good fit for your company, please call or email.  I am open to relocating.



Microsoft Office

Word, Excel, Outlook, PowerPoint and Access


May 2009 - Oct 2010


University of Phoenix

Class taken in MSA program

Communications for Accounting

Financial Accounting

Accounting Theory & Research

Accounting Information Systems

Managerial Accounting & Legal Aspects of Business

Internal Control Systems

Financial Reporting



Not-for-profit & Government Accounting 

Forensic Accounting

Accounting Ethics 

Nov 2006 - Jan 2008


Classes taken in MBA Program

Forces Influences Business in the 21st Century

Managing the Business Enterprise 

Introducation to Finance and Accounting

Foundations of Problem-Based Learning

Transformational LeadershipHuman Capital Development

Strategic Implementation and AlignmentManagerial Decision Making

Maximizing Shareholder WealthResource Optimization

Sustainable Customer RelationshipsEnterprise Risk

Strategies for Competitive Advantages

Jun 2001 - Apr 2004

Bachelor of Science

B Average in all Courses

Business Courses Taken:

Principles of Financial Accounting

Business Law: Agency and Business Organizations

Business Law: Contracts

Introduction to Business Enterprises

Principles of Management

Introduction to Marketing


Microcomputer Applications

Small Business Management

Consumer Behavior

Human Resource Management

Business Ethics

Business Policy and Administration

Labor Relations & Collective Bargaining

Computer Spreadsheets Applications

Public Relations

Risk Management



Money and Banking

Critical Thinking

Human Relations

Effective Speaking

Federal Taxation


International Marketing

Work History

Work History

Associate Care Provider

Responsibilities included: Open Heart Recovery floor. Basic patient care duties consisting of but not limited to the following: assisting the nurse with bed baths, inserting and removing indwelling catheters, removing staples and applying steri strips to surgical incisions. Providing skin breakdown prevention measures. Responsible for various types of dressing changes. Assisting patient with ambulating after surgery. Documented patients input and output. Relaying patient’s requests and concerns to nurse. Accomplishment: CNA license, CPR card

Jan 2006 - Present

Regional Duty Officer

Florida Highway Patrol

Responsibilities Included: As one of seven (shift) Regional Florida Highway Patrol dispatchers responsible for ensuring fast, yet articulate and accurate dispatch communication flow.  Relied on to work independently to assure appropriate and coordinated complaint and emergency response.  Consistently cited by officers in the field and communication supervisors for ability to make rational decisions despite being confronted with highly stressful crisis and life threatening emergency situations. trainer and has trained several new employees.  Designated trainer and has trained several new employees.  Often called on to provide guidance and assistance to other shift dispatchers.  Accomplishment:  Learned to operate extensive, multi-functional communications network console in less than 30 days compared to an average dispatcher learning curve of four months.  During the course of regular eight hour shift routinely handled roughly 200 incoming citizen complaint/emergency calls while simultaneously determining and dispatching appropriate in-the-field response units.

Mar 2005 - Jun 2005


Pearson Educational Measurement

Responsibilities included: Supervise 50+ employees, monitor scoring rates and reliability , attendance, monitors work flow, monitors group and keep employees on task, alert to and appropriately deals with scoring or behavior issues. Accomplishment: Learned to work with upper management and solve daily conflicts.

Oct 2003 - Mar 2005

Unit Secretary

Memorial Hospital

Responsibilities included: Data Entry, called in consults, directing people to the appropriate places, filing, faxing, and administrative work, kept patient confidentiality, read monitors, put in labs orders, greet visitors, performed essential functions for hierarchy of employees. Accomplishment: Cross train to be a unit secretary

Sep 2001 - Oct 2003

Patient Care Tech

Shands Hospital

Responsibilities included: Taking vital signs, assisting nurse with patient care, including placing patients on bedpans, helping patient to bathroom, pericare when needed, providing support to patient while laboring. Helping patient to room, providing ancillary care to patient and relaying patient’s problems to nurse and doctor effectively via verbal communication as well as written documentation. Duties also included venipuncture, straight catherizations, inputting ordered labs into the computer system, assisting the doctors with sterile vaginal exams as well as sterile speculum exams with documentation of said procedures, answering phones and appropriately directing caller to correct area. At all times helping to insure patient confidentiality. Accomplishment: Learned to draw blood, Service Leads the Way certificate, BCLS card, Team Building in a Healthcare Setting certificate.