Mill City Museum - MN Historical Society
The Mill City Museum is nestled in the 120-year old fire-damaged ruins of the historic Washburn A-Mill, the world’s greatest flourmill for over 85-years. The Museum draws 45,000 visitors per year, plus hundreds of special group and educational events.
- Host diverse groups as they tour the museum, teaching historical content related to the vast array of artifacts and historical architectural environment. Share countless facts and enlivening stories, reaching visitors in a meaningful and enjoyable way. Guests leave knowing how agriculture, hydro-power, and railroads combined to make Minneapolis the milling capital of the world, and an international business icon.
- Provide customer service excellence during interactions with staff, members, volunteers, and guests. Reinforce museum policies while keeping a positive atmosphere. Handle tough situations and unhappy customers. Customer surveys returned with positive responses specific to my classes, noting enthusiasm, connection to classroom curriculum and ability to provide reflection for understanding. Actual survey comment: “Shelby was the best person we've had in the water lab and flour tower. She gave us more information and made it at the kids' level better than everyone I've had in the past 3 years.”